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Mobile Merchandiser/Joy Ambassador - North Birmingham

Selecta

Birmingham

On-site

GBP 24,000 - 28,000

Full time

Today

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Job summary

Selecta is looking for a Joy Ambassador in Birmingham to ensure high levels of customer service through the maintenance of vending machines. This mobile role involves visiting clients to restock and clean machines, providing training, and ensuring compliance with health standards.

Benefits

25 days holiday plus bank holidays

Life assurance of 2x yearly salary

Training provided with certifications

5-weeks paid sick leave

Company phone provided

Comfortable Vans provided

Qualifications

Ability to provide training to new starters.
Complete audits and quality checks.
Follow all Health & Safety regulations.

Responsibilities

Ensure vending machines are filled and cleaned.
Complete stock and cash controls.
Fix occasional faults on machines.

Skills

Customer care

Flexibility

Selecta Birmingham, England, United Kingdom

3 days ago Be among the first 25 applicants

This range is provided by Selecta. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About Selecta

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Joy Ambassador to join our team and ensure a high level of customer service providing full and hygienically clean machines which are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily and restocking/cleaning either our coffee or vending machines, whilst being a friendly point of contact on site for clients during your visits.

About Selecta

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

What does a usual day look like for a Joy Ambassador ?

To ensure that all vending machines are filled and cleaned to the required levels as per Company guidelines at any given time
To complete all the relevant stock and cash controls across the machine base and on the company vans
To fix occasional faults on machines e.g. cup jams, blocked mixing bowls etc. and report all machine faults to the Service Desk
To report all accidents, unfit foods and customer complaints to your Area Manager or to the Service Desk on the same day that any incident occurs
To provide training to new starters and team members who require upskilling, to ensure a high-quality service for customers
To ensure a high level of customer care is maintained and that this is always conducted in a courteous manner
To complete regular audits and quality checks on Retail Merchandisers' machines as instructed by your Area Retail Manager. To share any necessary follow up actions with the Retail Merchandiser and your Area Manager
To report any machines that are below Automatic Vending Association hygiene standards to your Area Manager
Covering sites in a van or covering static sites that will require using public transport to get to

Requirements

What are we looking for in a Joy Ambassador ?

Be able to provide training to new starters
Be able to complete audits and quality checks
Always follow all Health & Safety regulations
Be flexible and responsive to changes
High level of customer care and always be presentable

Benefits

Benefits received as a Joy Ambassador

25 days holiday pa + bank holidays
Life assurance of 2x yearly salary
Various working patterns 5 out of 7 days
Competitive pay rates- we pay more than our competitors in almost all locations
Training provided, you'll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
Security of 5-weeks paid sick leave
Development opportunities available and clearly mapped career paths
Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
Company phone provided

At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
IT Services and IT Consulting

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