Mobile Library Manager/Driver

Libraries NI; Mid and East Antrim District; On-site; GBP 28,000 - 31,000; Full time

Job summary

A public library service organization in Northern Ireland seeks a library service provider to deliver services to the community and maintain a mobile vehicle. The ideal candidate will have significant customer service experience and a valid driving license for vehicles up to 7.5 tonnes. Competitive salary offered with the requirement to work flexible hours.

Qualifications

• Minimum of two GCE A levels or equivalent qualifications preferred.
• At least two years of customer service experience required.
• Current full driving license for vehicles up to 7.5 tonnes is essential.

Responsibilities

• Deliver day-to-day library services to the public and schools.
• Plan and deliver promotional activities for all client groups.
• Ensure vehicle maintenance and adherence to safety policies.

Skills

Customer service

Organisational skills

Driving skills

ICT systems/applications

Education

GCE A levels or equivalent

Certificate of Professional Competence (CPC)

Job description

Under the direction of the line manager the post holder will deliver on a day-to-day basis library service to the public/schools/ other centres, connecting with customers to meet the long and short term priorities of Libraries NI and to meet the community needs. The post holder will be responsible for driving, maintaining and all record keeping in accordance with the legislative requirements associated with the vehicle. The postholder will be a member of a team of front-line staff assisting the line manager and other teams in the development of library services to meet the learning, information, leisure and cultural needs of the local community.

Responsibilities

• Ensure that all services are provided to consistently high standards and comply with current library policy and procedures.
• Assist with the planning and delivery of the programme of promotional activities to all client groups in the community.
• To be responsible for ensuring that the vehicle maintains its daily timetable.
• Ensure that the day to day routine procedures and the delivery of client-focused library services in the areas of learning, information, leisure and culture are carried out.
• Ensure that statistics and files are maintained as required.
• Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current Libraries NI policy and procedures.
• Provide the first response to comments and complaints from the public within the guidelines of the Libraries NI Complaint Procedure.
• Ensure that clients have access to a suitable range of resources which meets their needs in line with stock policy and that resources are maintained in good condition and arranged according to stock policy and agreed procedures.
• Maintain current awareness of initiatives and developments within the library service by attendance and participation in training and staff development programmes in compliance with the Libraries NI Staff Development Policy, including Appraisal.
• Co-operate as required in the introduction, development and operation of any Information Communication Technology relevant to the grade.
• Contribute to the delivery of training in line with Libraries NI service policies.
• As and when required allocate and supervise the work of library assistants to ensure consistently high standards are maintained and provide appropriate opportunities for communication.
• To be responsible for carrying out the daily checks, e.g. oil, water and fuel levels, tyre pressure etc.
• To be responsible for the safe custody, including overnight parking, of the vehicle and spares equipment belonging to it, and to secure any property carried or stored in it.
• To ensure that the vehicle is efficiently maintained and kept clean at all times.
• To ensure that the vehicle is maintained in a safe and roadworthy condition and arrange for servicing, repairs, and preparation for PSV as required.
• To report any furniture or equipment needs to the appropriate line manager.
• Ensure the maintenance of an orderly, safe and welcoming environment on the mobile for clients and colleagues in accordance with Libraries NI Health & Safety policies.
• Assist the line manager to ensure that all equipment is handled with care, maintained according to Libraries NI policy, properly secured and that the mobile inventory is accurate and up to date.
• Implement Libraries NI policy relating to library charges and financial/cash handling procedures.
• To complete the daily log sheet showing distances covered, fuel and oil used etc.
• Ensure the daily, weekly and monthly completion of standard forms/records and routines in accordance with Libraries NI policy.

Skills and Qualifications

• A minimum of two GCE A levels OR equivalent or higher qualification PLUS a minimum of two years’ customer facing role within the last seven years.
• Or: a minimum of three years’ experience in a customer facing role, within the last nine years.
• Current full driving licence that permits the driver to drive a vehicle up to 7.5 tonnes (C1).
• A minimum of one years’ experience of contributing to the promotion and delivery of customer services to a diverse range people, including children and older people in a face to face environment.
• Experience of using current ICT systems/applications in an information and learning context.
• Good organisational skills including ability to prioritise and meet competing deadlines.
• Have no criminal record which would prevent working with children, young people and adults at risk.
• Must have access to appropriate transport to meet the needs of the service.
• Have completed the required 35 hours training and achieved the Certificate of Professional Competence (CPC); hold a Driver Qualification Card (DQC) and digital tachograph card.
• A minimum of two years’ experience in a public, academic or specialist library within the last seven years.
• Relevant experience of driving of a large vehicle (up to 7.5 tonnes) within the last five years.
• Experience in managing staff.

Further Information

Salary: £28,163 to £30,060 per annum pro rata (NJC points 13-17) (subject to review).

Ability to work a mix of mornings, afternoons, evenings and weekends as required, both in base and at other service points.