Mobile Library Driver

Somerset Council; Taunton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Generous annual leave

LGPS pension

Flexible and hybrid working

Health and wellbeing support

Paid volunteering opportunities

25 days annual leave

Job summary

Somerset Council is recruiting for a mobile library driver to deliver a welcoming, safe and efficient library service across communities in Somerset. You will support customers with memberships, loans and digital resources while ensuring routes run smoothly and the vehicle is well maintained.

The role requires a C1 driving licence, good communication skills and basic IT ability to process transactions and maintain records. Flexible, hybrid working options are available where service needs allow.

Qualifications

• Full UK Category C1 driving licence.
• Experience driving mobile library or similar service is desirable.
• Excellent customer service and communication skills.
• Basic IT skills including using computerised systems for records and transactions.

Responsibilities

• Deliver a safe, reliable and welcoming mobile library service across Somerset.
• Help customers access library services, including memberships, loans, reservations and digital resources.
• Keep the mobile service running by following planned routes and communicating updates.
• Carry out routine vehicle checks, maintain cleanliness and roadworthiness.

Skills

C1 driving licence

Customer service

Route planning

IT basics

Job description

You'll provide a welcoming customer experience, help people access library services, manage stock and keep the service running safely, reliably and efficiently. Combining driving, customer service and library support, you'll play a vital role in connecting communities with books, technology and resources, while helping shape a responsive and community-focused service. How You'll Make a Difference

• Deliver a safe, reliable and welcoming mobile library service, bringing books, information and support directly to communities across Somerset.
• Help customers discover and access library services, assisting with enquiries, memberships, loans, reservations and digital resources.
• Keep the mobile library running smoothly by following planned routes and schedules, communicating service updates and responding to changing community needs.
• Maintain the vehicle to a high standard, carrying out routine safety checks and ensuring it remains clean, roadworthy and accessible.
• Manage and maintain library stock, ensuring resources are well organised, in good condition and available to customers.
• Support the ongoing development of the service by gathering customer feedback, contributing to route reviews and promoting an inclusive service for all.
  Full UK Category C1 driving licence and ability to drive safely and legally.
• Experience of driving vehicles safely and responsibly.
• Good communication and customer service skills, with the ability to support a wide range of library users.
• Experience of dealing with members of the public and responding to enquiries.
• Basic IT skills, including using computerised systems to maintain records and process transactions.
• Ability to follow routes and schedules while adapting to changing operational circumstances.
• Experience of carrying out routine vehicle checks and reporting defects.
• Good organisational skills, with the ability to work independently and manage a mobile service.
• Understanding of health and safety requirements in a public-facing environment.
  At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.
• Generous annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.
• 25 days' annual leave, in addition to bank holidays.

Find out more about working at Somerset Council on our website