Mobile I.T Field Engineer - Newcastle

www.findapprenticeship.service.gov.uk - Jobboard; North East; Remote; GBP 100,000 - 125,000; Full time

Job summary

A prominent retail service provider is seeking an IT Field Engineer for a mid to long-term contract across multiple locations. The role involves providing onsite technical support, carrying out IT hardware installations, and troubleshooting in retail environments. Candidates should possess customer service attributes, a basic understanding of IT hardware, and a full UK driving licence. This position offers a competitive pay structure and valuable hands-on experience in IT engineering.

Benefits

Company van with fuel card

Company phone and tablet

Full toolset provided

Opportunity for remote training

Qualifications

• Experience in IT hardware engineering or technical support is a must.
• Basic understanding of IT hardware such as desktops and POS systems.
• Full UK driving licence is essential.

Responsibilities

• Provide on-site technical support across multiple retail locations.
• Conduct site surveys to assess IT infrastructure.
• Install, configure, and replace payment devices.

Skills

Customer service attributes

Communication skills

Problem-solving skills

Job description

IT Field Engineer - (Mid/Long-Term Contract)

We are looking for IT Field Engineers across various locations to support an ongoing nationwide project for a well-known high-street chain. This is a mid to long-term contract running from asap to the end of November, with strong potential for further extensions if desired.

Role Overview:

As an IT Field Engineer, you will be responsible for providing on-site technical support across multiple retail locations in your designated region. You will be carrying out hands-on IT hardware installations, maintenance, and troubleshooting, including:

Site surveys to assess IT infrastructure
Installation, configuration, and replacement of payment devices (PEDs)
Counter refreshes and hardware upgrades for POS (Point-of-Sale) systems
Basic network troubleshooting and connectivity checks
General IT support for in-store technology

This is a Monday to Friday role, with standard working hours.

What’s Included?

Pay: £100 per day
Company van (includes fully expensed fuel card)
Company phone, tablet, and full toolset provided
Full remote training (one week at a reduced rate of £75 per day)
Buddy system for your first few shifts at full pay
Opportunity to gain valuable hands-on experience in IT hardware engineering

Requirements:

Some experience in IT hardware engineering, field services, or technical support knowledge is a must (no advanced knowledge required - full training provided)
Excellent Customer service attributes and exemplary communication skills
Basic understanding of IT hardware, including desktops, peripherals, networking, and POS systems
Full, manual UK driving licence (essential)
Strong problem-solving skills and a customer-focused approach
Availability to start ASAP

Join an established team of engineers already deployed across the country, with more positions now open due to project expansion.

If you're interested in gaining valuable hands-on IT experience while working in the field, apply today to get the process moving!