Mobile Housing Officer (Patch-Based) – Service Families

Pinnacle Group Limited; Gillingham; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension plan

Discounts at retailers

Leave policies

Job summary

Pinnacle Group Limited is seeking a Housing Officer to join the Homes Team within the Pinnacle Service Families division to deliver a mobile patch-based housing management service. You will attend appointments with service families as they move into and out of their homes and while they are in occupation.

The role requires building relationships with service personnel, local agencies, and industry partners to ensure a holistic and seamless service.

Qualifications

• Proven experience in housing management or a customer-focused operational environment.
• Strong organisational and communication skills.
• Full UK driving licence and willingness to travel regionally and nationally.

Responsibilities

• Deliver all aspects of the occupancy cycle, including pre-move, move in, settling-in visits, and move out, ensuring contractual standards are achieved.
• Work in partnership with RAMS and other industry partners to meet void and move in standards, providing families with safe, high-quality homes.
• Apply move out standards fairly, managing recharges with an evidence-based and diplomatic approach.
• Identify, raise, and monitor issues affecting family wellbeing, housing conditions, or community environments, ensuring timely resolution.
• Plan, monitor, and manage appointments, ensuring effective communication of any changes to families and stakeholders.
• Build strong relationships with internal teams, external partners, local agencies, charities, and military representatives to ensure joined-up support for families.
• Support regional and national moves, sometimes at short notice, including covering for colleagues when required.
• Represent Pinnacle at events, surgeries, and stakeholder meetings, promoting engagement with service personnel and their families.
• Investigate and resolve complaints and tenancy breaches, drafting reports and responses as required.
• Support the delivery of aids, adaptations, and CAAS processes where Housing Officer input is required.

Skills

Housing management

Customer service

Communication

Driving licence

Job description

Pinnacle Group Limited is seeking a Housing Officer to join the Homes Team within the Pinnacle Service Families division to deliver a mobile patch-based housing management service. You will attend appointments with service families as they move into and out of their homes and while they are in occupation.

The role requires building relationships with service personnel, local agencies, and industry partners to ensure a holistic and seamless service.