Mobile Hire & Sales Coordinator

GAP Group Ltd.; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in the hire solutions industry as a Mobile Hire & Sales Coordinator. This role involves managing hire desk operations and ensuring excellent customer service while providing support across depots. The position offers various employee benefits, including competitive salary, company car, and extensive leave options, contributing to a rewarding career pathway.

Benefits

Competitive salary and bonus scheme

Company Car

Up to 25 days annual leave plus bank holidays

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness initiatives

Qualifications

• Previous experience in a high-volume hire desk role is essential.
• Proficient in MS Office including Outlook and Excel.
• Full Driving licence required.

Responsibilities

• Processing hire desk administration including customer queries.
• Managing 40-50 incoming and outgoing hires daily.
• Ensuring stock levels meet customer demand.

Skills

Customer service

Communication

Organisational skills

Problem solving

Tools

MS Office

Job description

• Provide the basic functions of the website;
• Allow users to use social media features;

Gap Group Careers website: All vacancies

Gap Group Careers website: All vacancies

Contract hours

42.50

About the role

The Role

Our team is the best in the industry – is it time for you to join us?

The Role:

GAP Pump Services provide advice, servicing, maintenance and repair for dewatering and sewerage pump applications including a large range of hoses, settlement tanks and water processing solutions.

As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within the region.

This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

*Please note the ideal candidate will be located within commutable distance of our depot in Swadlincote however we are flexible on the successful candidate's location.

A typical day for the Mobile HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Managing approx. 40-50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

About You

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Full Driving licence
• Strong team player with the ability to work to own initiative
• Although a survey hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About Us

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund.

Benefits include:

• Competitive salary and bonus scheme
• Company Car
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER