Mobile Hire and Sales Coordinator

Driver Hire Borders; Glasgow; On-site; GBP 24,000 - 32,000; Full time

Job summary

Driver Hire Borders is seeking a Mobile Hire & Sales Coordinator to play a vital role in their Lifting division. This position involves managing customer relationships, processing hire administration, and resolving issues effectively. With opportunities for growth and generous benefits, this role is ideal for those passionate about customer service and sales within the hire industry.

Benefits

Competitive salary and bonus scheme

Company Car

Up to 25 days annual leave plus bank holidays

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness programs

Qualifications

• Experience in high-volume hire desk role desirable.
• Proficient IT skills with knowledge of MS Office.
• Full driving licence essential.

Responsibilities

• Process hire desk administration and manage customer queries.
• Ensure stock levels meet customer demand and manage hires.
• Resolve customer complaints efficiently.

Skills

Customer service

Communication

Organisational skills

Problem-solving

Tools

MS Office

Job description

Please ensure you complete an application directly via the GAP Group website

Our team is the best in the industry - is it time for you to join us?

The Role:

Our nationwide Lifting division hires a range of equipment including hoists, slings and winches to companies within the construction, utilities and infrastructure sectors

As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within our Lifting North region and cover in the absence of the depot General Managers.

Experience working in a similar position within Lifting Hire and Sales would be advantageous, however, if you have similar experience working in a customer focused role please get in touch.

**Please note, as this position is regional it will involve frequent travel across Scotland.

A typical day for a Mobile HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Managing approx. 40-50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is desirable
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Full Driving licence
• Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Company Car
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER