Mobile Funeral Service Arranger

Dignity PLC; United Kingdom; On-site; GBP 26,000; Full time

Job summary

Join Dignity PLC as a Mobile Funeral Service Arranger, providing compassionate care to families during difficult times. You'll manage multiple funeral arrangements and travel between locations, ensuring every family receives professional support. This full-time role requires strong organisational skills and a full UK driving license. Enjoy comprehensive training, a meaningful job, and benefits including annual leave, pension, and uniform.

Benefits

30 – 33 days annual leave, including bank holidays

Company pension and employee assistance programme

Full training and development

Uniform and necessary equipment provided

Qualifications

• Excellent communication, administration, and organisational skills.
• Flexibility to work occasional weekends.
• Full UK Driving Licence required.

Responsibilities

• Support families with empathy and professionalism.
• Manage multiple funeral arrangements simultaneously.
• Travel between funeral homes to provide cover as needed.

Skills

Communication

Organisation

Empathy

Job description

Position: Mobile Funeral Service ArrangerLocation: J & R Matthews Funeral Directors, CuckfieldJob Type: Full-time, permanentSalary: £25,652.00 per annum
We’re looking for a compassionate, organised individual to join us as a Mobile Funeral Service Arranger. In this dynamic role, you’ll provide cover across a group of funeral homes within our Paul Bysouth And Son brand based around Cuckfield — supporting during peak funeral periods, staff holidays, and sickness.You’ll be key in delivering consistent service across multiple branches, ensuring every family receives the same high standard of care and professionalism, regardless of location. If you thrive in varied settings, can manage multiple arrangements at different stages, and enjoy meeting new people every day, we’d love to hear from you.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role
This is a rewarding and fast-paced position that requires adaptability, empathy, and strong organisational skills. You’ll be the first point of contact for families, guiding them through funeral arrangements and ensuring each service is planned and delivered with care.
Key Responsibilities:

Support families with empathy, professionalism, and attention to detail
Arrange funerals in line with individual wishes, cultural practices, and legal requirements
Travel between funeral homes to provide cover as needed — supporting with arrangements, branch duties, and ceremonial activities
Manage multiple funeral arrangements simultaneously at different stages of progress
Liaise with ministers, celebrants, florists, and other suppliers
Guide families through Funeral Plan options as trained
Represent the brand and Dignity in each community with consistency and compassion
Train in Funeral Conducting to assist with ceremonial duties during busy periods
Maintain branch presentation, administration, and customer care standards across all locations

About You
We’re looking for someone who:

Brings compassion, professionalism, and calm under pressure
Thrives in changing environments and enjoys supporting different teams
Has excellent communication, administration, and organisational skills
Is confident managing multiple tasks and arrangements at varying stages
Holds a Full UK Driving Licence and is comfortable with regular travel between locations
Is comfortable working in settings where the deceased may be resting, including preparation areas and chapel visits
Has flexibility to work occasional weekends
Previous experience in funeral care, administration, or a customer-facing role is beneficial — but full training will be provided

What We Offer

A meaningful role supporting families when they need it most
Full training and development, including Funeral Plan Consultancy and Funeral Conducting
The opportunity to work flexibly across a network of funeral homes
Uniform and all necessary equipment provided
30 – 33 days annual leave, inclusive of bank holidays
Company pension, employee assistance programme, and life assurance

We wouldn’t be able to provide this essential service without our people. If you’d like to be part of a compassionate team dedicated to delivering the highest standards of care — we’d love to hear from you.
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
At Dignity, we’re here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life’s most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We’re proud to offer a truly personal and attentive service — one that’s tailored to the individual needs and wishes of every family we support.
We’re also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes:

Our Crematoria and Memorials Group, managing 45 crematoria nationwide
Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead
The recently acquired Farewill, a leading provider of online wills and probate services

Together, our goal is simple: to provide families with continuity, care, and clarity — from planning and preparation through to the funeral itself, and beyond.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion StatementOur Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.