Mobile Field Technician

BDS (Northern) Limited; Hereford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company vehicle

Job summary

BDS (Northern) Limited in Hereford is seeking a Telecare Field Technician to join our emergency response service. You will install, repair, or replace telecare equipment in customers' homes and supported housing, often working alone in the field.

The role is Monday to Friday with on-call shifts on a rota (nights and weekends). A company vehicle is provided, and you must hold a Full UK driving license. Training and on-call support are available.

Qualifications

• Caring, calm approach with good communication.
• Ability to work independently in a field-based role.
• Willingness to work rotating shifts including nights and weekends.
• Full UK driving license; company vehicle provided.
• Basic IT skills and attention to detail.

Responsibilities

• Install, repair or replace telecare equipment.
• Provide calm, empathetic reassurance and explain how to use the equipment.
• Assess situations and take appropriate action in line with procedures and training.
• Accurately updating service user records and documentation using our systems.
• Work safely and independently while remaining connected to the wider team.

Skills

Independent working

Customer service

Communication

Driving license

IT skills

Job description

BDS are currently recruiting for a Telecare Field Technician to work for a emergency response service in the Hereford area.

As a Telecare Field Technician, you will play a vital role in delivering telecare support to customers in their own homes and supported housing. Fitting/replacing or repairing equipment.

This is a field-based, lone-working role operating on a Monday to Friday role, with added on call shifts worked on a rota basis (including nights and weekends).

What You Will Be Doing

• Going out daily to install, repair or replace telecare equipment.
• Providing calm, empathetic reassurance and support explaining how to use the equipment.
• Assessing situations and taking appropriate action in line with procedures and training.
• Accurately updating service user records and documentation using our systems.
• Working safely and independently while remaining connected to the wider team.

What We Are Looking For

• A caring and calm approach, with the ability to communicate effectively with a wide range of people.
• Confidence working independently in a lone-working, field-based role.
• Willingness to work a rolling rota including nights, weekends and bank holidays.
• Full UK driving license. Company vehicle is provided.
• Basic IT skills and attention to detail when recording information.

9am till 5pm Mon to Friday and 9am to 4.30pm on a Friday

Temp to perm

You must be a driver with a clean license