Mobile Customer Service Coordinator

Bennett And Game Recruitment; Greater London; On-site; GBP 31,000; Full time

Job summary

An exciting opportunity awaits at a leading private plant and construction firm, as they seek a Mobile Customer Service Coordinator. In this dynamic role, you will engage with key customers, manage relationships, and ensure exceptional service delivery. You will be responsible for site visits, addressing customer complaints, and presenting updates to operational staff. If you thrive in a fast-paced environment and possess strong customer service skills, this position offers a chance to make a significant impact while enjoying a supportive workplace culture. Join a team that values excellence and customer satisfaction!

Benefits

Company Van

Fuel Card

25 days holiday

Company Pension

Staff Discount Programme

Employee Assistance Programme

Life Insurance

Qualifications

• Experience in a Customer Service environment with strong skills.
• Confident in handling difficult situations and customer complaints.

Responsibilities

• Attend meetings to understand community plans and work activities.
• Carry out customer site visits to ensure satisfaction with works.
• Track customer complaints to identify service patterns.

Skills

Customer Service Skills

Conflict Resolution

Communication Skills

Education

Full UK driving license

Tools

Microsoft Office

Job description

A fantastic opportunity to join the south's largest Private Plant, Construction, and Civils Utilities company covering a patch of key customers visiting sites and managing relationships.

Patches covered: Croydon, Mitcham, Weybridge, Balham, Feltham and Teddington with occasional visits for meetings at the company head office towards Welwyn.

Mobile Customer Service Coordinator Position Overview

• Attend relevant meetings to understand community/stakeholder plans and work activities planned ahead.
• Coach operative workforce on how to provide 'great' customer service.
• Carry out customer site visits on "push" days and at "end of works" to ensure internal works and reinstatement works are complete and satisfactory.
• Support all reinstatement and internal works complaints and enquiries.
• Attend customer appointments ensuring vulnerable customers are identified and damages are recorded.
• Refer technical enquiries to appropriate supervisors, following up to ensure satisfactory closure.
• Contact all 'off-gas' customers who generated enquiries to check gas has been restored.
• Track and trend site visits/customer complaints to identify customer service patterns and assist with the development of customer training programmes to address any areas highlighted.
• Present monthly customer updates to operational staff as required (team talks, presentations, reports).
• Attend customer training days to support the client.

Mobile Customer Service Coordinator Position Requirements

• Previous experience in a Customer Service environment with strong Customer Service Skills
• Confident in dealing with difficult situations
• Proficient in the use of all Microsoft Office (Word, Excel, Power Point and Outlook)
• Full UK driving license - Essential

Mobile Customer Service Coordinator Position Remuneration

• Salary - £31,000.00
• Monday to Friday (7am-4pm)
• Company Van + Fuel Card
• 25 days holiday
• Company Pension
• Staff Discount Programme
• Employee Assistance Programme
• Life Insurance