Mobile Customer Service Attendant Northern Ireland

Parkingeye; Dundonald; On-site; GBP 20,000 - 25,000; Full time

Job summary

Parkingeye is seeking a Mobile Customer Service Attendant to provide top-notch parking enforcement and customer service at client sites in Dundonald. Ideal candidates will be resilient, communicative, and possess a valid driving license to navigate various patrol areas. The role involves engaging with customers, managing compliance and policies, and ensuring a professional service experience.

Qualifications

• Experience in delivering excellent customer service.
• Strong communication skills in challenging situations.
• Ability to manage time and organize tasks effectively.

Responsibilities

• Patrol car parks and enforce parking policies.
• Provide guidance and support to customers.
• Manage traffic flow and report incidents.

Skills

Customer service

Communication

Time management

Organizational skills

Resilience

Ability to work under pressure

Team management

Building trust

Education

Valid UK driving licence

Job description

Parkingeye’s company culture is amazing and our Great Place to Work Certifications proves it! If you would like to join a Great Place to Work continue reading and find out what we have to offer.

Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external. The Mobile Customer Service Attendant will support company operations by providing effective parking enforcement, customer service and marshalling activity on client sites as required.

You’ll manage patrolling of the car parks to ensure the terms and conditions are being adhered to and be first point of contact for customer parking support and technical queries.

To succeed in this role, you need to be positive, resilient, a confident communicator and promote our blend values at every opportunity.

PLEASE NOTE YOU MUST HAVE A VALID UK DRIVING LICENCE AND ACCESS TO OWN VEHICLE.

KEY DUTIES AND RESPONSIBILITIES:

• Provide customer service and parking related guidance to car park users whilst enforcing the clients parking policy
• Be adaptable to changing routes and activities across your designated patrol area.
• Proactively patrol the car parks to enforce and advise on parking restrictions as required.
• Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice.
• Proactively identify signage/equipment issues which require investigation and provide first line maintenance.
• Professionally manage challenging conversations with car park users.
• Take a proactive approach in managing traffic flow on the car park as required.
• Liaise with internal departments and the client to improve parking compliance on-site.
• Report all incidents & accidents.
• To adhere to company policy and compliance when enforcement action is required.
• To remain up to date on the GDPR & H&S requirements of your role.
• To remain up to date on industry standards.
• Champion our BLEND values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
  
  

FORMAL QUALIFICATIONS AND EXPERIENCE REQUIRED:

• Strong ability to communicate with customers during difficult and demanding circumstances
• Good time management and organisational skills
• Experienced in delivering excellent customer service
• Ability to work productively under pressure, maintaining balanced emotions and a positive outlook
• Must be able to work in an outdoor environment
• Valid driving licence
  
  

Personal Attributes/Skills

• Excellent communication skills, including providing operational updates to the Customer Service Manager
• An organised people manager able to manage teams by example including prior experience of dealing with HR processes such as recruitment, training, annual reviews and investigations
• Demonstrating professionalism in all interactions
• Able to build trust with colleagues
• Demonstrating skills in achieving results with and through others
• Highly self-motivated
• Willingness to assume responsibilities and take ownership of tasks
• Ability to set and work to deadlines and remain agile to changing scenarios
• Demonstrating the Parkingeye Blend Values of: Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
  
  

Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.