Mobile Customer HSC

Driver Hire Borders; Warrington; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading regional hire solutions provider is seeking a Mobile Hire & Sales Coordinator to manage customer interactions and ensure service excellence at our sites, with opportunities for growth. Ideal candidates will have experience in a hire desk role, excellent communication skills, and the ability to work independently. This role involves travel across the Midlands. Attractive benefits including a competitive salary and annual leave provide a great opportunity for advancement.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Option to buy up to 5 days additional leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Health & Wellness programs

Qualifications

• Previous experience in a high-volume hire desk role is essential.
• Strong customer service focus and sales skills.
• Proficient in IT with knowledge of MS Office.
• Full driving licence required.

Responsibilities

• Provide holiday and absence cover at customer sites.
• Handle hire desk administration and customer queries.
• Check stock levels to meet customer demand.
• Resolve customer complaints and supplier issues.

Skills

Customer service skills

Organisational skills

Effective communication

Proficient IT skills

Team player

Tools

MS Office

Job description

Our team is the best in the industry - is it time for you to join us?

The Role:

As the first point of contact at our customer sites, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at customer sites. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for a Mobile HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Full driving licence
• Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

*Please note as this is a regional position covering the Midlands it will involve frequent travel and overnight stays.*

About GAP Group

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER