Mobile Brand Expert North UK - Hermès Parfums & Beauté

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Mobile Brand Service Expert to lead retail sales across North UK. This role is pivotal in motivating and developing store teams to excel in promoting luxury products. The expert will collaborate closely with management to implement training objectives and uphold brand standards. With a focus on exceptional service and operational excellence, this position offers the chance to make a significant impact in the luxury retail sector. If you have a passion for leadership and a background in retail management, this opportunity is perfect for you.

Qualifications

• 3-5 years experience in retail management within luxury.
• Strong leadership and technical skills required.

Responsibilities

• Achieving retail sales targets in non-personalized retail spaces.
• Training and developing store sales teams to promote products.

Skills

Retail Management

Leadership

Analytical Skills

Communication

Training and Development

Education

Degree or related qualification

Tools

MS Office

Job description

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Client:

Hermes

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4d20d61c738f

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Reporting to the Head of Retail for UK & Ireland, the Mobile Brand Service Expert is responsible for achieving retail sales targets in non-personalized retail spaces across North UK. The role involves motivating store sales teams to promote Hermès Parfums and Beauty products by recruiting, retaining, and developing a top-tier team, and maintaining high visual merchandising standards. The candidate will lead by example, building strong relationships with store management and beauty advisors to meet targets aligned with company objectives. Collaboration with the Head of Retail and the National Training Manager is essential to deliver training objectives, including hosting digital and in-person training sessions for retail and agency partners. The role also involves acting as a Brand Ambassador through store visits, inspiring teams, and communicating brand values effectively. Upholding brand standards and exemplifying HPGB Service, Operational, and Retail Excellence are key. The geographical area covers North UK with regular travel within the UK & Ireland.

Main responsibilities include delivering exceptional personal and team service, implementing quarterly business plans, maintaining operational standards, ensuring sales targets are met, managing agency staff, and providing detailed commercial reports. The role also involves team development, training, coaching, talent scouting, and ensuring brand standards are upheld across all points of sale. Occasional travel and collaboration with various departments are required. Education and experience include a degree or related qualification, 3-5 years in retail management within luxury, and strong leadership and technical skills such as analytical ability and proficiency in MS Office.