Mobile Beauty Advisor

L'Oréal; Birmingham; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Staff product perks

30 days holiday

Dental insurance discounts

Mental health resources

Referral bonuses

Sustainability initiatives

Job summary

L’Oréal Luxe is seeking energetic Beauty Advisors to travel between stores, delivering a premium, personalized customer experience. You will showcase products, share brand heritage, and tailor recommendations to individual needs while upholding luxury merchandising standards.

In this role you’ll stay on top of the latest makeup and skincare trends, drive customer engagement, and contribute to sales goals through authentic relationships and proactive event support.

Qualifications

• Experience in delivering premium customer experiences in beauty or fashion retail.
• Ability to build authentic relationships and engage with customers across channels.
• Strong storytelling to communicate product heritage and benefits.

Responsibilities

• Elevate customer experience across assigned store locations with One Luxe service.
• Demonstrate products with confidence and provide tailored recommendations.
• Uphold luxury branding, merchandising standards, and sustainability values.
• Stay current on makeup/skincare trends to offer expert advice.

Skills

Customer service

Sales

Brand advocacy

Communication

Tools

Tamigo/One Retail

Job description

• A Beauty Guru: at giving personalized advice and helping people find the perfect products that make them feel You're passionate about all things beauty and love sharing your expertise! You're a pro empowered.
• A Connection Creator: You're a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique style, and helping them create a beauty routine that expresses who they are.
• A Trendsetter: Being active on social media, you're always on top of the latest make-up and beauty trends. You know how to connect with people both online and in person, building a community around your passion for skincare.
• A Go Getter: You're driven, ambitious, and love a challenge. You're excited to adapt to different store environments, create innovative in-store experiences, and achieve amazing results.
• A Brand Ambassador: You're a true believer in the L'Oréal Luxe mission and values. You're passionate about our iconic brands and can't wait to represent them across all assigned locations.
• A Flexible Team Player: You are organized, adaptable, and comfortable traveling between multiple store locations within your designated region to support varying counter needs.

What you will be doing:

• Elevating Customer Experience
  • Delivering the One Luxe Experience: Consistently execute the One Luxe service model across all assigned store locations, ensuring a premium and personalized experience for every customer.
  • Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brand's heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
  • Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalized service and merchandising standards in every location you support.
  • Staying Trend-Forward: Maintain a strong understanding of the latest makeup, skincare, and wellness trends to provide expert advice and personalized recommendations.
• Driving Retail Performance
  • Achieving Sales Targets: Consistently contribute to individual and counter sales goals across the stores you support, as agreed with your line manager.
  • Building Client Relationships: Proactively build authentic relationships with customers, both in-store and through digital channels, fostering loyalty and repeat business.
  • Promoting Events and Activities: Support and inform customers about upcoming in-store events, regional promotions, and brand activations across your assigned territory.
  • Creating Engaging Experiences: Design and execute innovative, engaging events and animations that drive customer interest and excitement for L'Oréal Luxe brands in various locations.
  • Brand Advocacy: Passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
• Operational Excellence & Mobility
  • Multi-Store Support: Seamlessly travel between and support designated retail counters within your assigned area, adapting quickly to different team dynamics and store layouts.
  • Teamwork and Training: Actively participate in team efforts across multiple locations and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
  • Administrative Responsibilities: Diligently complete daily and weekly administrative tasks-including travel and scheduling logs-both online and offline, using designated platforms (Tamigo/One Retail).
  • Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping across all supported counters, ensuring a clean, organized, and inviting environment.

L'Oréal Group, the world's leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L'Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L'Oréal, you'll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what's possible. Are you ready to make an impact and be part of the journey?

Competitive Compensation:

Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success, complete with relevant travel/mobility allowances where applicable.

• Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
• Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
• Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well‑well‑ness.
• Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
• Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives. #Beautythatmovestheworld