MLS Delivery Manager

Pinsent Masons; Leeds; On-site; GBP 45,000 - 70,000; Full time

Job summary

Pinsent Masons is seeking an MLS Delivery Manager for their Vario team in Leeds. The role involves managing a team of paralegals to deliver exceptional legal services. The ideal candidate will have significant experience in alternative legal services and team management, aiming to enhance operational efficiency in a supportive environment.

Benefits

Tailored career development

Agile working

Carers' leave

25 days annual leave

Contributory pension

Death in service cover

Interest free season ticket loan

Interest free gym membership loan

Interest free rental deposit loan

Qualifications

• Significant experience working on dispute related matters.
• Demonstrable experience managing high performing legal teams.
• Experience in multi-location legal service delivery.

Responsibilities

• Line management responsibility for a team of paralegals.
• Supervise delivery of legal services to end users.
• Manage resource planning and output reviews.

Skills

Team Management

Stakeholder Engagement

Dispute Management

Performance Metrics

Alternative Service Delivery

Job description

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Vario is a market leading alternative legal services provider within the law firm, Pinsent Masons. It is unique in the legal sector. Vario is a practice group within Pinsent Masons which incorporates; Flexible Services, Consulting and Technology, Legal Project Management and Managed Legal Services (MLS). This role sits within our MLS team.

As the Vario team grows, we are recruiting an MLS Delivery Manager to support our MLS Delivery teams in ensuring that we are delivering a world class legal service to our practice groups and external clients.

The role will support our engagement strategies with both sectors and groups and focus on the pastoral care and development of our legal delivery teams and their capabilities. The successful candidate will:

• Line management responsibility for a team of paralegals focused on delivery of work to both Pinsent Masons, lawyers and external clients. This will include day to day supervision, training and development and management of direct reports
• Supervise the delivery of legal services to end users
• Service delivery management support on engagements as required. This includes resource planning, QA, output/efficiency reviews and progress reporting
• Continually develop delivery models to ensure best in class service
• Develop effective working relationships across relevant practice groups and sectors
• Work with Resource Management to effectively manage the allocation of work and monitor/manage capacity and workload levels

Our standard working hours are 9.30am-5.30pm, however, we are happy to consider flexible working requests.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:

• Significant experience of working on dispute related matters
• Alternative legal service experience
• Demonstrable experience of managing a high performing team of legal professionals
• Experience of managing the delivery of legal services in a high volume, multi-location environment
• Experience of influencing stakeholders in a large commercial law firm to promote the benefits of utilising alternative service delivery
• Significant experience of working with performance metrics to ensure best in class delivery

What can we offer you?

• Tailored career development and support within our award-winning team
• Agile working (the opportunity to work from home, subject to diary commitments)
• Carers’ leave (up to five paid days’ leave towards caring responsibilities)
• 25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days
• Contributory pension of up to 5%.
• Death in service cover (4 x base salary)
• Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan