MLS Delivery Manager

Pinsent Masons; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading law firm is seeking an MLS Delivery Manager to enhance their Managed Legal Services team. This role involves line management of paralegals, service delivery oversight, and developing efficient legal service models. The ideal candidate will have significant experience in managing legal teams and delivering high-quality legal services.

Benefits

Tailored career development

Agile working options

Up to five paid days' carers' leave

25 days annual leave + options to purchase/rollover

Contributory pension scheme

Death in service cover (4 x base salary)

Interest-free season ticket loan

Interest-free gym membership loan

Interest-free rental deposit loan

Qualifications

• Significant experience in dispute related matters and alternative legal services.
• Demonstrable experience managing a high performing legal team.
• Experience in a high volume, multi-location legal service environment.

Responsibilities

• Line management of a paralegal team, ensuring day-to-day supervision and development.
• Supervise legal service delivery and manage resource allocation.
• Developing effective working relationships across practice groups.

Skills

Team Management

Stakeholder Influence

Dispute Resolution

Performance Metrics

Legal Service Delivery

Job description

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Vario is a market leading alternative legal services provider within the law firm, Pinsent Masons. It is unique in the legal sector. Vario is a practice group within Pinsent Masons which incorporates; Flexible Services, Consulting and Technology, Legal Project Management and Managed Legal Services (MLS). This role sits within our MLS team.

As the Vario team grows, we are recruiting an MLS Delivery Manager to support our MLS Delivery teams in ensuring that we are delivering a world class legal service to our practice groups and external clients.

The role will support our engagement strategies with both sectors and groups and focus on the pastoral care and development of our legal delivery teams and their capabilities. The successful candidate will:

• Line management responsibility for a team of paralegals focused on delivery of work to both Pinsent Masons, lawyers and external clients. This will include day to day supervision, training and development and management of direct reports
• Supervise the delivery of legal services to end users
• Service delivery management support on engagements as required. This includes resource planning, QA, output/efficiency reviews and progress reporting
• Continually develop delivery models to ensure best in class service
• Develop effective working relationships across relevant practice groups and sectors
• Work with Resource Management to effectively manage the allocation of work and monitor/manage capacity and workload levels

Our standard working hours are 9.30am-5.30pm, however, we are happy to consider flexible working requests.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:

• Significant experience of working on dispute related matters
• Alternative legal service experience
• Demonstrable experience of managing a high performing team of legal professionals
• Experience of managing the delivery of legal services in a high volume, multi-location environment
• Experience of influencing stakeholders in a large commercial law firm to promote the benefits of utilising alternative service delivery
• Significant experience of working with performance metrics to ensure best in class delivery

What can we offer you?

• Tailored career development and support within our award-winning team
• Agile working (the opportunity to work from home, subject to diary commitments)
• Carers’ leave (up to five paid days’ leave towards caring responsibilities)
• 25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days
• Contributory pension of up to 5%.
• Death in service cover (4 x base salary)
• Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan