Mixologist / Team Leader

Accor; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a passionate Mixologist / Team Leader to join their vibrant team at Novotel Cardiff Centre. In this dynamic role, you'll craft innovative cocktails, provide exceptional customer service, and foster a welcoming bar atmosphere. With a focus on creativity and teamwork, you'll have the opportunity to enhance guest experiences while supervising and developing your team. If you thrive in a fast-paced environment and have a passion for mixology, this is the perfect opportunity to make your mark in the hospitality industry.

Benefits

Uniform Provided

Cycle to Work Scheme

Eye Care Vouchers

Extra Holidays

Pension Scheme

Exclusive Discounts

Birthday Celebrations

Dining Experiences

Development Opportunities

Qualifications

• Extensive knowledge of cocktail recipes and mixology techniques.
• Ability to supervise and develop team skills.

Responsibilities

• Craft innovative cocktails and provide exceptional service.
• Supervise the Food and Beverage team and handle complaints.

Skills

Mixology

Customer Service

Team Management

Cash Handling

Education

Customer Service Experience

Hotel Experience

Job description

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Company Description

Why work for Accor?
We are more than a worldwide leader. We welcome you as you are and offer a job and brand that match your personality. We support your growth and learning every day, making sure that work brings purpose to your life. During your journey with us, explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write. Together, we can imagine tomorrow's hospitality. Discover your future at Accor by visiting https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Location: Novotel Cardiff Centre

The ideal candidate must be well-versed in a variety of cocktail recipes and techniques, with a strong ability to create and customize drinks to delight our guests. We seek a skilled mixologist to craft innovative cocktails, provide exceptional customer service, and maintain a vibrant bar atmosphere. Extensive knowledge of spirits and mixology techniques is required. Creativity and teamwork are essential. Passion for the craft is a must!

• Behaves and acts in an exemplary fashion, embodying the brand mindset.
• Supervise the Food and Beverage team, helping them improve their skills and supporting their career development.
• Handle complaints promptly and keep the manager informed.

Customer relations

• Develop high-quality relationships with guests from arrival throughout their stay to foster loyalty.

Professional techniques / Production

• Determine the best organization (production, distribution, storage, etc.) based on infrastructure and equipment.
• Supervise stock rotations for drinks and supplies, and identify needs.

Team management / Talent & Culture

• Help employees improve their skills and provide support.
• Contribute to guest satisfaction by delivering high-quality, friendly service.

Commercial / Sales

• Increase sales through innovative and reliable advice.
• Promote special offers and the full range of products.

Management and administration

• Maintain inventory of equipment and track items with the F&B Manager.

Hygiene / Personal safety / Environment

• Ensure safety of people and property.
• Respect the hotel's environmental commitments (energy saving, recycling, waste sorting).

During duty, confidentiality is paramount. Flexibility is expected to ensure high standards are maintained.

Salary: 13.62 per hour

Qualifications

• Previous customer service experience.
• Cash handling experience.
• Hotel experience in a similar role (desired).
• Guest-oriented, attentive to details, well-organized, team spirit.

Additional Benefits

• Uniform provided, cycle to work scheme, eye care vouchers, extra holidays, pension scheme, exclusive discounts, birthday celebrations, dining experiences, development opportunities, and more.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industry: Hospitality