Miu Miu - Client Advisor- Harrods Shoe Heaven

Prada Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a Client Advisor to join their luxury retail team. This role involves being the ambassador for the brand, fostering customer relationships, and maximizing sales performance. You will provide a unique in-store experience, guide clients through the brand's offerings, and engage in cross-selling opportunities. If you have a passion for fashion and a knack for building lasting relationships, this is the perfect opportunity to thrive in a dynamic environment. Join a team that values excellence and creativity, and make a significant impact in the luxury retail sector.

Qualifications

• Experience in a similar role, particularly in shoe department is a plus.
• Passion for human relations and sales.

Responsibilities

• Welcome and serve customers, providing an excellent in-store experience.
• Maintain and develop client relationships through individual approach.

Skills

Customer Service

Sales Expertise

Communication Skills

Problem Solving

Relationship Building

Fashion Knowledge

Education

High School Diploma

Experience in Retail

Tools

CRM Tools

Digital Tools

Job description

Join to apply for the Miu Miu - Client Advisor- Harrods Shoe Heaven role at Prada Group

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Join to apply for the Miu Miu - Client Advisor- Harrods Shoe Heaven role at Prada Group

To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

RESPONSIBILITIES

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

• Experience in a similar role, expertise in Shoe department is a plus
• Passion for human relations and sales
• Problem solving, curiosity and interest in luxury/fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Passion and knowledge of the managed product category
• Fluent spoken English expected.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Retail Luxury Goods and Jewelry

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