Mitel Technician

Sentenia Systems, Inc.; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is looking for a motivated telephone technician to enhance their team. This role involves programming, configuring, and supporting Mitel business telephone systems while ensuring excellent customer service. The ideal candidate will have strong communication skills and a knack for multitasking in a fast-paced environment. With opportunities for growth and development, this position is perfect for those who thrive in a collaborative atmosphere. Join a company that values your contributions and offers a dynamic work environment where your skills can shine.

Qualifications

• Certifications in MiVoice and MiCollab are essential for this role.
• Candidates should have knowledge of Networking and VoIP environments.

Responsibilities

• Program, configure, support, install, and repair Mitel business telephone systems.
• Conduct site surveys and provide end-user training on products.

Skills

Verbal Communication Skills

Written Communication Skills

Customer Service Focus

Multitasking

Basic Diagnostic Skills

Education

Certifications in MiVoice, MiCollab, Nupoint, MiContact Center, DVS

Certifications in Avaya, Alcatel, Allworx

Tools

Mitel Business Telephone Systems

Networking Knowledge

VoIP Environment

Job description

Job Description

Sentenia Systems, located in Wakefield, MA., is seeking a telephone technician with experience working with MiTel to join their team. If you are self-motivated and a team player than Sentenia Systems would be a great place for you to work and grow.

Responsibilities:

• Program, configuration, support, install, repair and upgrades of Mitel business telephone systems
• Install, run and troubleshoot cable/jacks/speakers and horns
• Work with voice and data carriers on cut overs and repairs
• End user training on products
• Site surveys
• Assist sales/engineering team
• Maintain technical proficiency on systems

Qualifications:

• Certifications in two or more of the following MiVoice, MiCollab, Nupoint, MiContact Center, DVS (Encore)
• Certifications in Avaya, Alcatel and Allworx phone systems a plus
• Knowledge of Networking, VoIP environment, Routing Protocols, VLANS
• Willingness to travel with some night and weekend work when needed
• Ability to be part of on call rotation
• Possess excellent verbal and written communication skills, be a team player, self-starter with customer service focus
• Ability to multitask
• Must possess basic diagnostic skills. Desired candidate should be able to troubleshoot from beginning to end and provide detailed information on resolution.
• Ability to work at heights and on ladders
• Able to work in a fast-paced environment
• Reliable, top-notch work ethic
• Other duties as assigned