Mitel Support Engineer x4 (Contract, SC Cleared)

IP-People; United Kingdom; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading UK-based IT & telecoms service provider is hiring a Mitel Support Engineer for a remote contract. The role involves providing 2nd & 3rd Line support for a government client's Mitel telephony systems, ensuring high availability and performance within a 24x7 support operation.

Qualifications

• Hands-on experience with Mitel systems (MiVB, MiCollab, MBG, MiCC).
• Experience in a NOC or shift-based environment.
• Confident in supporting SIP and IP-based telephony infrastructure.

Responsibilities

• Provide remote support for Mitel telephony systems.
• Investigate and resolve technical incidents.
• Monitor systems and proactively identify potential issues.

Skills

Troubleshooting

Incident Management

Education

Mitel certifications or training transcripts

Tools

Mitel systems

Job description

This range is provided by IP-People. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from IP-People

Founder & Director at IP-People | Specialist in Technology & Professional Services Recruitment | Connecting Top Talent with Leaders in the ISP, MSSP…

Location: Remote (UK-Based)

Clearance: Active SC Clearance Required

Contract: 3 Months Initially

Shifts: 24x7 Rota

Rate: Competitive Daily Rate

Are you a skilled Mitel Support Engineer with a background in supporting enterprise telephony environments? We are currently hiring for a contract opportunity with a leading UK-based IT & telecoms service provider, delivering critical support for a public sector client.

This is a remote, SC-cleared role supporting an existing Mitel telephony estate as part of a 24x7 support operation. You’ll work within a dedicated team, delivering 2nd & 3rd Line troubleshooting (DOE) and maintenance, and helping ensure uninterrupted service for a secure government organisation.

Key Responsibilities:

• Provide remote support for Mitel telephony systems, including MiVB, MiCollab, MBG, and MiCC.
• Investigate and resolve technical incidents, escalating to senior engineers or vendors as required.
• Monitor systems and proactively identify potential issues before they impact service.
• Maintain accurate documentation and service records.
• Work collaboratively as part of a shift-based team to meet 24x7 SLA requirements.
• Participate in root cause analysis and contribute to ongoing service improvement.

Requirements:

• Active Security Clearance (SC) – essential.
• Strong hands-on experience with Mitel systems (MiVB, MiCollab, MBG, MiCC).
• Confident in supporting SIP and IP-based telephony infrastructure.
• Previous experience working in a NOC or similar shift-based environment.
• Excellent troubleshooting and incident management skills.
• Comfortable working remotely and as part of a wider virtual support team.
• Mitel certifications or training transcripts (highly desirable).
• Familiarity with hosted VoIP platforms (e.g. Gamma, 8x8, MS Teams).
• Understanding of LAN/WAN fundamentals (CCNA/CTP level desirable).
• Experience supporting secure or government environments.

This is an urgent requirement with immediate interview availability. If you’re experienced in Mitel support and cleared to work on government contracts, apply now to learn more.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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