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Production Support Engineer, Analyst

ENGINEERINGUK

City of Edinburgh

On-site

GBP 35,000 - 65,000

Full time

20 days ago

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Job summary

An established industry player is seeking a dedicated Analyst to join their dynamic team. This role offers the opportunity to work with cutting-edge technology in a collaborative environment, supporting critical operations in a top FinTech company. You will take ownership of production support, ensuring high availability of systems and applications while engaging in continuous improvement initiatives. The company values diversity and offers flexible working arrangements, comprehensive benefits, and a commitment to employee development. If you're passionate about technology and eager to make an impact, this is the perfect opportunity for you.

Benefits

Flexible Time Off
Education reimbursement
Health and wellness resources
Family support programs
Retirement investment tools

Qualifications

  • 1-2 years of experience in a Production Support role.
  • Strong interest in learning new technologies and systems.
  • Good understanding of Linux and programming experience.

Responsibilities

  • Ensure changes are completed and services restored.
  • Provide ongoing operational support for the Aladdin infrastructure.
  • Conduct analysis on system performance and improve quality.

Skills

Linux administration
Incident management
Problem management
Java
Python
Perl
Shell scripting
Cloud Native Platforms (Azure, AWS, GCP)
Process improvement
Team collaboration

Education

Bachelor's degree in Computer Science
Bachelor's degree in Mathematics
Bachelor's degree in Physics
Bachelor's degree in Engineering

Tools

ServiceNow
Ansible
Chef
Kubernetes
Kafka

Job description

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Sector: Operations and Facilities Management
Role: Analyst
Contract Type: Permanent
Hours: Full Time

About this role

You can work with us at one of the top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, managing about a quarter of all the world's money under management.

BlackRock is a global but close-knit team of individuals who share a common goal of providing the very best possible level of support to our business partners and customers. We embrace the diversity of values, identities, and ideas brought by our employees. We are serious about our people and offer Flexible Time Off, collaborative working spaces, and several other benefits.

The individual selected for this position will have the responsibility to cover business-critical compute workloads, real-time/interact processing, data transfer services, application and new technology onboarding, upgrades, and recovery procedures. The international team is split into 4 global regions to provide 24/7/365 support.

Additional responsibilities may include developing more cost-effective and predictable methods for supporting a growing technology infrastructure and working with internal Development Groups to manage application changes as they are released to production environments. Onboarding new technologies, assisting in proof of concept build-outs, and disaster recovery testing and planning.

If any of this excites you, we want to talk to you.

Team Overview

The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions clients), acting as a first responder relative to troubleshooting, problem resolution, and escalation.

Collaborating with skilled professionals across the globe and managing a broad range of technologies and applications, the Operations Group delivers service quality and excellence through teamwork, innovating operational processes, and being part of the One BlackRock culture.

Role Responsibility

You will have complete ownership of ensuring that changes are fully completed, and any affected services are restored.

You will identify process improvements for change implementation and weekend checkouts; aid in incident management and root cause analysis.

Provide ongoing operational support for the Aladdin infrastructure. Support and fix both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment.

Use various tools to conduct analysis on system performance, root cause diagnostics, and systems'/applications' design to understand and improve the operating quality of production environments.

Engage in clear and concise communications both verbally and in writing. Effectively interact on incident bridges and calls to ensure all distributed team members are constantly informed.

Engineer solutions to expedite recovery of the environment post weekend maintenance.

Using ServiceNow for Incident and Problem management.

Weekend Shift Work: You might be required to work on the weekend shifts on a rotational basis.

Qualifications

  • A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)
  • 1-2 years of experience in a Production Support role.
  • Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands.
  • Prior experience with Incident management and Problem management.
  • Prior system administration experience highly desirable.
  • Programming experience in at least one of the following: Java, Python, or Perl or shell scripting experience.
  • Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems.
  • Possess a positive demeanor and ability to work as a teammate in a fast-paced environment.
  • Build opportunities to integrate and automate operational processes, procedures, and tooling.
  • Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP, etc.

Pluses

  • Keen interest and willingness to learn any of these technologies: Ansible, Chef, AWX, Service Now, Cutover, Autosys, Kafka, Kubernetes.
  • Ability to drive projects, project planning, and documentation.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Our benefits

To help you stay energized, engaged, and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you build a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge, and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes, and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued, and supported with networks, benefits, and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation, and other protected characteristics at law.

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