MIS Customer Service Administrator

Walsall College; England; On-site; GBP 22,000 - 26,000; Full time

Job summary

Walsall College is seeking a Customer Service Administrator for their Management Information Services team to enhance student experiences. This role involves delivering high-quality administrative support and maintaining data compliance. Ideal candidates will have strong customer service skills and relevant qualifications to ensure excellent service at campus support desks.

Benefits

Competitive salaries

Up to 29 days annual leave

Enrolment into West Midlands Pension Fund

Outstanding staff training programs

Employee Assistance Programme

Qualifications

• 5 GCSEs including Maths and English required.
• Level 3 qualification in Business Administration preferred.
• Experience in data handling in education or customer-facing roles.

Responsibilities

• Provide proactive student-focused administrative and data processing support.
• Handle sensitive student information with accuracy, integrity, and confidentiality.
• Ensure timely and accurate data processing at Customer Advice and Support Centre.

Skills

Customer Service

Data Input

Attention to Detail

Education

5 GCSEs at Grade A*-C / 9-4 including Level 2 Maths and English

Relevant Level 3 qualification (e.g. Business Administration)

Job description

We are currently seeking an experienced Customer Service Administrator to join our Management Information Services team, supporting our commitment to delivering an outstanding student experience.

In this pivotal role, you will provide flexible, proactive, and student-focused administrative and data processing support. You'll play a key part in ensuring that every student receives an excellent service at our Customer Advice and Support Centre desks across campuses and ensure that data processing is timely and accurate.

This role is ideal for someone who has outstanding customer service skills and has an excellent understanding of data compliance standards in line with funding agency rules as well as knowledge of Student Bursaries and the Student Loans (FE & HE).

We’re looking for someone who:

• Has a strong eye for detail and excellent data input skills
• Can handle sensitive student information with accuracy, integrity, and confidentiality
• Is committed to providing a high level of customer service to both students and colleagues
• Works well in a fast-paced, collaborative team environment

Essential requirements:

• 5 GCSEs at Grade A*-C / 9-4, including Level 2 Maths and English (or equivalent skills)
• A relevant Level 3 qualification (e.g. Business Administration)
• Demonstrable experience in data handling, preferably in an education or customer-facing environment

For full specification requirements please refer to the job description.

In return, we offer;

• 
  Competitive salaries.
• Up to 29 days annual leave, plus additional generous additional closure days and bank holidays.
• Enrolment into the West Midlands Pension Fund with generous employer contributions.
• Outstanding staff training and team building programme.
• ZEST is the College’s Health & Wellbeing initiative for our staff.
• Staff incentive schemes including Cycle to Work scheme and ‘Best of Walsall’ discounts.
• Simply Health care scheme.
• Employee Assistance Programme.
• Reward and recognition scheme.
• State of the art campuses with the latest industry facilities, including our Graduate Salon of Hair and Beauty and on site Little Professors’ Nursery.
• Access to ‘The Hub’ offering a Gym, Spa & Sports Clinic and The Littleton Restaurant.

We are passionate about promoting equality of opportunity and creating a working environment where diversity is recognised and celebrated and everyone has the chance to reach their full potential. Our environment is diverse in character and student population. We particularly welcome applications from candidates from Black Minority Ethnic origin and those with a disability.

Walsall College is committed to safeguarding our children and young people/vulnerable adults. We uphold fundamental British Values and expect all our employees to do the same. The post that you will be applying for is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. All appointments are subject to safer recruitment checks, including previous employment checks, online searches and an Enhanced DBS Check. It is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children.