Minor Works Scheduler

TN United Kingdom; Risley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking dynamic Schedulers and Planners to join their rapidly growing Scheduling Team. This role involves efficiently managing the scheduling and dispatching of engineers, ensuring timely completion of work while maintaining high standards of customer service. The ideal candidate will possess excellent communication skills, a keen attention to detail, and a strong customer focus. With opportunities for development and progression, this position offers a rewarding career path in a supportive and inclusive environment.

Benefits

Pension

Life Assurance

Paid Refer A Friend Scheme

Employee Recognition Scheme

Birthday Holiday

Free onsite parking

Free onsite gym

Additional holiday days for each year of service

Qualifications

• At least 2 years’ experience in a scheduling and/or planning role.
• Experience with PPM and/or reactive service and maintenance engineers is preferred.

Responsibilities

• Efficiently scheduling and dispatching Service & Maintenance Engineers.
• Proactively monitoring engineers' activity and managing communications.

Skills

Scheduling

Planning

Communication Skills

Attention to Detail

Customer Focus

Job description

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Join Our Growing Scheduling Team at Marlowe Fire and Security

Over the last 12 months, our Scheduling team has doubled in size due to the extraordinary success and growth of Marlowe Fire and Security. We are actively seeking skilled and experienced Schedulers and Planners to join our talented team, enhance our capabilities, and support our continued growth. We are looking for self-motivated, enthusiastic, and dynamic Schedulers and Planners who can multi-task in a high-paced environment while confidently managing high volumes of work.

Responsibilities include:

• Efficiently and profitably scheduling and dispatching Service & Maintenance Engineers to customers
• Proactively monitoring engineers' activity
• Managing all phone and email messages and processing them within SLA
• Processing orders to ensure timely completion of work
• Ensuring your engineer area is clear of jobs at the end of each shift

What we're looking for:

• At least 2 years’ experience in a scheduling and/or planning role
• Experience with PPM and/or reactive service and maintenance engineers is preferred; however, exceptional candidates with similar installation experience will be considered
• Background in fire and security industry is advantageous but not mandatory; we value natural-born schedulers with excellent planning skills
• Excellent communication skills, with a good telephone manner
• Highly organized and customer-focused
• Attention to detail

About us

Marlowe Fire & Security Group is the fire life safety and security division of Marlowe Critical Services. We are the UK’s fastest-growing and most innovative fire and security service provider, protecting property and people across the country. Our group includes 8 established brands: ACL, BBC Fire & Security, FAFS Fire & Security, FSE Fire & Security, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection, and Hadrian Technology.

What we offer:

In addition to competitive salaries and an attractive bonus scheme, our benefits include:

• Pension
• Life Assurance
• Paid Refer A Friend Scheme
• Employee Recognition Scheme
• Birthday Holiday
• Free onsite parking
• Free onsite gym
• Additional holiday days for each year of service (up to 25 days)
• Opportunities for development and progression

Additional information:

This role requires background checks, including a credit check, five-year referencing, and a DBS check. All offers are contingent upon successful completion of these checks. The position is Monday to Friday, 8:30 am – 5:00 pm, based in our Salford Quays offices.

We are committed to creating a diverse and inclusive environment, encouraging all employees to be themselves. Please inform us if you require reasonable adjustments during the recruitment process.