Minor Works Engineer

FAFS Fire & Security; London; On-site; GBP 48,000; Full time

Job summary

FAFS Fire & Security is seeking a Minor Works Engineer to join their team in London. This role involves managing installations and service support on Fire Alarm and Security systems. Candidates should have significant experience within the field, excellent customer service abilities, and a proactive approach to problem-solving. Competitive salary of £48,000 and attractive benefits package offered.

Benefits

Fully equipped company vehicle

Royal London Pension

Life Assurance 4x Salary

22 days Paid Holidays plus Bank Holidays

Additional holiday days for service

Paid Candidate Referral Scheme

Mental Health & Well-being Scheme

Employee Recognition Scheme

Development and progression opportunities

Qualifications

• 2+ years Fire & Security Installation Experience.
• Able to pass security and background checks.
• Highly organized and professional.

Responsibilities

• Liaise with teams on site to manage installations and repairs.
• Plan and respond to call visits in your area.
• Deliver superior customer service throughout the process.

Skills

Knowledge of Fire and Security Systems

Customer Service

Self-motivated

Organizational Skills

Technical Background in Electrical/Electronic

Education

Full UK Driving Licence

Job description

Minor Works Engineer - London & Surrounding Regions

FAFS Fire & Security specialises in designing, installing, commissioning, and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking for a new Minor Works Engineer, specifically covering the London region.

Basic Salary – £48,000 per annum subject to experience

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

FAFS Minor Works Engineers

You will work closely with the Minor Works / DRS Team on remedials, repairs, investigations, small installations, critical failures, investigations, and take-over service support, from inception through to completion on Fire Alarm and Security Systems. You will strive to deliver world-class customer service and exceed customers’ expectations.

• Liaise with the Minor Works and Service Desk on all troublesome sites, including any critical issues.
• Work closely with subcontract labour and onsite clients.
• Maintain Fire & Security Systems in your region when demand requires.
• Ensure effective communication with customers and schedulers when planning site visits.
• Utilise all customer portals as directed in accordance with the customer requirements.
• Assist the team with any other works.
• From time to time, you may be required to support the Service Engineers on particular jobs and occasionally work slightly out of your designated postcode area.
• Plan and respond to routine and reactive call visits in your area.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service

Who We’re Looking For

• Good all-round knowledge of Fire and Security Systems.
• Experience of working in a similar role previously - Fire & Security Installation Experience (minimum of 2 years)
• Technical background in the electrical/electronic industry.
• Experience in front-line customer contact preferred.
• Knowledge of current industry standards and able to commission multi-disciplined systems.
• Self-motivated and able to organise workload, with the ability to work on own initiative.
• Highly organised, professional and computer literate.
• Full UK Driving Licence with good driving experience
• Be able to pass security and background checks for access to customers' premises

How we Attract, Reward & Retain Our Employees

At FAFS Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.

• Basic Salary – £48,000 subject to experience
• Fully equipped company vehicle
• Royal London Pension
• Life Assurance 4x Salary
• 22 days Paid Holidays plus Bank Holidays
• Additional holiday day for each full year of completed service (up to 25 days)
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Development and progression opportunities

A Little More About FAFS Fire & Security

We are a small, regionally focused business which gifts our clients a bespoke and reactive service with undivided attention & dedication. However, we have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.

Big enough to provide but small enough to care.

Our Business Include:

1. FAFS Fire & Security fafsfireandsecurity.com
2. Marlowe Kitchen Fire Suppression marlowefireandsecurity.com
3. Alarm Communications acl.uk.com
4. Clymac clymac.co.uk
5. Morgan Fire Protection morganfire.co.uk
6. Marlowe Smoke Control marlowe-aov.co.uk
7. Marlowe Fire & Security marlowefireandsecurity.com

Equal Opportunities

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.