Mindplace Centre Manager Stafford

Bupa; Stafford; Vor Ort; GBP 39.000 - 47.000; Vollzeit

Benefits dieser Stelle

Fantastic benefits

Viva wellbeing programme

Flexible working

Family friendly benefits

Health insurance

Zusammenfassung

Bupa Mindplace is seeking a Centre Manager to lead and own all Mindplace Centre activities, ensuring performance is optimised and governance standards are met. The role drives operational efficiency across service lines and maintains high standards of customer service.

You will support opening new Mindplace centres, manage commercial and business needs, and oversee client relationships while leveraging the Net Promoter System to enhance the customer experience.

Qualifikationen

• Healthcare management experience; Mental Health experience desirable
• Strong operational experience in healthcare settings
• Proven ability to lead large teams and manage people
• Excellent interpersonal skills with employees, colleagues, customers and clients
• Experience working in a regulated environment (CQC, HCPS, BABCP, CQQ)
• Experience in mental health, healthcare or wellbeing sectors
• Track record in driving business performance and outcomes
• Strong problem solving and project management skills
• IT proficiency including Microsoft Office systems

Aufgaben

• Lead Mindplace Centre activities to optimise performance and governance
• Open new Mindplace centres across the region in collaboration with Regional Operations Manager
• Oversee commercial and business needs, manage client contacts and relationships
• Drive operational efficiency through resource utilisation and scheduling
• Use Net Promoter System insights to improve customer experience
• Collaborate on local marketing to raise centre profile and convert leads
• Lead with corporate clients and support business opportunities locally
• Analyze failure demand, customer satisfaction, complaints and feedback to identify root causes and remedial actions
• Ensure clinical staff adhere to regulatory requirements (CQC, HCPS, BABCP, CQQ)

Kenntnisse

Healthcare management

Operational management

People management

Interpersonal skills

Regulated environment

Mental health industry

Problem solving

Project management

IT proficiency

Tools

MS Office

Jobbeschreibung

From £43,000 depending on experience + fantastic benefits

Full time - 37.5 hours a week

We make health happen.

Role Overview

As the centre manager for Mindplace, you will be accountable for leading and owning all Mindplace Centre activities to ensure performance is optimised and clinical governance processes are adhered to. You'll be needed to drive and improve operational performance across all service lines and for ensuring their respective Bupa Mindplace Centre consistently delivers the highest standards of customer service and satisfaction.

You'll help us make health happen by:

Support the Regional Operations Manager with the opening of new Mindplace centres across the region

To lead and manage commercial and business needs of the Mindplace Centre, overseeing and maintaining client contacts and business relationships

To drive operational efficiency through effective utilisation and efficient scheduling of resources. Continually strive for profitable growth, driving innovation and keeping the customer at the centre of everything we do

Use insights from the Net Promoter System to continually drive improvements to the customer experience across their Mindplace Centre

To seek opportunities to maximise the business by owning the local marketing plan alongside HSBC, raising the centre's profile in the local office and use the expertise within Marketing and Sales to convert leads into new business

To be the operational lead with key corporate clients and to support the Regional Onsites Manager with new business opportunities locally and service lines developments

To analyse failure demand, customer satisfaction results, complaints and immediate feedback. Work towards understanding the root cause and put in place speedy remedial actions

To maintain and develop a robust and proportionate control environment to ensure all clinical staff adhere to professional and regulatory requirements (eg CQC,HCPS, BABCP, CQQ).

Key Skills / Qualifications needed for this role:

Healthcare management experience - Mental Health experience is desirable but not essential

Strong operational experience

Strong experience of onsite corporate healthcare, leading large teams and people management including evidence of the ability to engage and motivate people

Excellent interpersonal skills and the ability to communicate with employees, colleagues, customers and corporate clients

Experience of working in a regulated environment

Experience of the mental health and healthcare and / or wellbeing industry

Good track record of driving business performance and delivering business results

Strong problem solving and project management skills

IT proficiency including the use of Microsoft office systems

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell

Bupa health insurance as a benefit in kind

Enhanced pension and life insurance

Option to join dental insurance scheme at a discounted rate

Access to our Digital GP platform on you mobile

Access to family mental health line

Financial wellbeing channels

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately