Military Process Control Specialist/ Logistics Analyst, European Central Flow Team (ECFT)

Amazon Jobs; Tilbury; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global e-commerce leader seeks a Process Control Specialist in Tilbury, UK, to drive workflow planning and optimize fulfillment operations. The role involves collaboration with Fulfillment Centers to manage customer orders efficiently. Candidates should have a degree or relevant experience, proficiency in English, and a problem-solving mindset. This position offers a unique 4x10 work week, fostering a balance between work and personal time.

Benefits

4x10 work week with 3-day weekends

Qualifications

• Experience in remote or centralized team environments.
• Basic knowledge or interest in learning programming languages.
• Experience in fast-paced, metric-led environments.

Responsibilities

• Drive workflow planning, risk mitigation, and cost management.
• Collaborate directly with Fulfillment Center partners.
• Manage the journey of customer orders from checkout to shipment.

Skills

Proficient in English (B2)

Ability to convey intricate ideas

Problem-solving

Attention to detail

Data-driven decision making

Education

Degree or relevant experience in logistics or similar fields

Job description

Overview

Shape the future of global e-commerce as a Process Control Specialist (PCS) at Amazon's European Central Flow Team, where you'll orchestrate millions of daily orders and innovate advanced fulfilment solutions. We’re supporting a vast network of Fulfilment Centres (FCs) operating 24/7 worldwide, and the PCS acts as the primary escalation point for our warehouses and the crucial link between millions of daily orders and our Amazon Associates to ensure seamless fulfilment operations.

In this critical position, you'll drive Amazon Europe's workflow planning, risk mitigation, and cost and capacity management. You will collaborate directly with FC partners to provide guidance, identify and rectify workflow variances, and manage the journey of millions of customer orders from checkout to shipment. Our onboarding process equips you with the necessary knowledge, and our matrix structure empowers you to deliver, innovate, create, and grow. We’re seeking problem-solvers with a keen eye for optimization opportunities, meticulous attention to detail, and the ability to communicate effectively across all levels of the organization. Your curiosity will drive you to explore the systems that power our operations and understand their interdependencies and interactions. Join us to shape the future of e-commerce fulfilment at Amazon.

Key responsibilities

• Master Amazon's proprietary flow management tools and processes, becoming the go-to person for seamless FC operations interface
• Innovate and implement metrics, conduct analyses to uncover optimization opportunities, and design and champion scalable, standardized solutions
• Cultivate cross-functional partnerships, translating complex concepts into accessible insights for stakeholders at all levels
• Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site-specific KPIs
• Teach peers and customers through knowledge-sharing initiatives, developing and delivering training programs to elevate team capabilities and operational excellence

A day in the life

At Amazon's European Central Flow Team (ECFT), Process Control Specialists (PCS) synchronize their schedules with Fulfillment Center partners, operating a 4x10 work week from LCY Tilbury. Shifts run Sunday-to-Wednesday or Wednesday-to-Saturday, covering day and night operations. Wednesdays serve as an “overlap day” for ongoing operations and dedicated project work, professional growth, training, and deep-dive analyses, resulting in a 3-day weekend each week.

A typical day begins with a comprehensive assessment of current state metrics. We analyse order volumes, workstream distributions, and compare real-time data against network-wide metrics and plans. Using our proprietary systems, we craft dynamic staffing plans, determine optimal associate placement and timing, and refine the plan with FC management as orders flow in and conditions change. We adapt to fluctuating demand to maintain control. When volumes surge, we modulate inflow or redistribute workload across the network. As capacity nears limits, we reschedule orders to uphold customer promises and prevent late deliveries.

In the event of disruptions—such as a conveyor malfunction, weather events, or software glitches—our PCS team acts quickly with mitigation strategies and robust contingency plans. We test, iterate, and optimize resources to restore normal operations. Our strength lies in mobilizing cross-functional partnerships to enable swift communication and rapid resolution while maintaining customer focus and operational excellence.

About the team

The European Central Flow Team (ECFT) is a vital component of PE and a core part of Amazon's FC network. We operate with a Day 1 mindset, 24/7 communication, and deep expertise to drive continuous innovation, standardization, and improvement. Our focus is on capacity, risk, and workflow management, with real-time responsiveness and resource planning to ensure customer promises are kept and deliveries arrive on time.

Why Join ECFT?

• We optimize operations and reinvent the future of fulfilment by collaborating with multiple stakeholder teams to identify high-impact opportunities
• Our team pioneered FC optimization, developing metrics and collecting millions of data points to uncover efficiency opportunities
• We integrate hard data with frontline insights to drive innovations, creating new metrics, workflows, and process paths
• With extensive relationships, we scale innovations quickly, standardizing efforts to increase availability, boost delivery speed, reduce defects, and minimize cost-to-serve across the FC network
• You will be at the forefront of optimizing Amazon's global fulfilment operations and delivering smiles to millions of customers

- You are proficient in English (European Framework level B2), enabling clear communication across channels

- You can simplify and convey intricate ideas to diverse audiences

- You demonstrate a bias for action, can work independently to triage issues, solve problems, and escalate when needed

- You are a problem solver with attention to detail, comfortable working with data to make decisions and influence stakeholders

- Degree or relevant experience in logistics, leadership, administration, education, or similar fields

- Experience in remote or centralized team environments

- Basic knowledge or interest in learning programming languages

- Ability to balance and prioritize, influencing others to achieve great outcomes

- Experience collaborating with customers or stakeholders to drive business objectives and deliver results

- Experience in fast-paced, metric-led environments with a focus on continuous improvement

Amazon is an equal opportunities employer. We believe that a diverse workforce is central to our success. Recruiting decisions are based on experience and skills. We value your passion to discover, invent, simplify, and build. Privacy notice: https://www.amazon.jobs/en/privacy_page. For accommodations during the application and hiring process, visit https://amazon.jobs/content/en/how-we-hire/accommodations. If your country/region isn’t listed, please contact your Recruiting Partner.