Migration Support Engineer

Experis - ManpowerGroup; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading company in Financial Services is seeking a Migration Support Engineer to assist with the migration process. The role involves on-site support, system installation, and user assistance in multiple locations including London, Amsterdam, Milan, and Paris. Ideal candidates will have strong IT knowledge and excellent communication skills.

Qualifications

• Basic understanding of IT systems, hardware, and software.
• Familiarity with ticketing systems (e.g., iSnow, ServiceNow) is a plus.
• Reliable, punctual, and able to work independently.

Responsibilities

• Provide on-site support during the migration process.
• Assist users with post-migration teething issues.
• Log and escalate incidents or service requests.

Skills

Communication

Interpersonal skills

Customer-focused

Tools

Ticketing systems

Job description

Role Title: Migration Support Engineer

Start Date: ASAP

End Date: 31st October

Location: London (Travel to Amsterdam, Milan, Paris, Dusseldorf Required, 10 Days per Month)

Rate: £230p/d max via Umbrella

Financial Services Experienced will be Preferred

Job Responsibilities:
· Provide on-site support during the migration process
· Assist users with post-migration teething issues
· Install and configure hardware and software as required
· Wipe and prepare devices for redeployment
· Log and escalate incidents or service requests via the ticketing system (e.g., iSnow)
· Offer friendly, clear guidance to end users on new systems or changes
· Liaise with the central IT team to ensure smooth resolution of issues

Requirements:

· Basic understanding of IT systems, hardware, and software
· Familiarity with ticketing systems (e.g., iSnow, ServiceNow) is a plus
· Strong communication and interpersonal skills
· Ability to work independently and as part of a team
· Reliable, punctual, and customer-focused
Desirable:
· Previous experience in a floor walking or IT support role