Migration Support Engineer

Experis; London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading IT services provider is seeking a Migration Support Engineer for a contract position in London. The role involves providing on-site support during the migration process, assisting users with issues, and handling IT hardware and software setups. Strong communication skills and a basic understanding of IT systems are essential. Travel to multiple European cities is required, making this an exciting opportunity for candidates looking for a dynamic environment.

Qualifications

• Familiarity with ticketing systems is a plus.
• Reliable, punctual, and customer-focused.
• Previous experience in a floor walking or IT support role desirable.

Responsibilities

• Provide on-site support during the migration process.
• Assist users with post-migration teething issues.
• Install and configure hardware and software as required.

Skills

Basic understanding of IT systems, hardware, and software

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Tools

iSnow

ServiceNow

Job description

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Location: London Job Type: Contract Industry: Cloud & Infrastructure Job reference: BBBH417836_1752832558 Posted: about 9 hours ago

Role Title: Migration Support Engineer

Start Date: ASAP

End Date: 31st October

Location: London (Travel to Amsterdam, Milan, Paris, Dusseldorf Required, 10 Days per Month)

Rate: £230p/d max via Umbrella

Financial Services Experienced will be Preferred

Job Responsibilities:
· Provide on-site support during the migration process
· Assist users with post-migration teething issues
· Install and configure hardware and software as required
· Wipe and prepare devices for redeployment
· Log and escalate incidents or service requests via the ticketing system (e.g., iSnow)
· Offer friendly, clear guidance to end users on new systems or changes
· Liaise with the central IT team to ensure smooth resolution of issues

Requirements:

· Basic understanding of IT systems, hardware, and software
· Familiarity with ticketing systems (e.g., iSnow, ServiceNow) is a plus
· Strong communication and interpersonal skills
· Ability to work independently and as part of a team
· Reliable, punctual, and customer-focused
Desirable:
· Previous experience in a floor walking or IT support role