Midweight Service Designer

Bank of England; Leeds; On-site; GBP 45,000 - 65,000; Full time

Job summary

Bank of England in the UK is seeking a User-Centred Service Designer to help ensure our services, products and change initiatives work for people who rely on them daily. You will combine service design, user research, content design and UX/product design to reveal the human experiences behind processes.

This role sits at the intersection of strategy, delivery and people, collaborating with diverse teams on complex, meaningful outcomes for the public and for the Bank.

Job description

We are the UK's central bank - and we are a bank like no other; known by our peers for our world-leading thinking on policy and strategy.

Our mission is to promote the good of the people of the UK by maintaining monetary and financial stability. We seek to keep prices stable and people's money safe. We know our work matters to people, to families, up and down the UK. We are driven by curiosity and the desire to do important, challenging work.

It takes a great team to run the Bank of England. We rely on each other to play our part. We benefit from a collaborative culture and long-established flexible ways of working, supporting our colleagues balance their work and personal lives. We strive to be a place where people feel they belong and have equal access to opportunities, because different perspectives help us make the best decisions for the public.

The User-Centred Service Design Team

This role is part of the User-Centred Service Design (UCSD) team. The purpose of our team is to ensure the Bank's services, products and change initiatives work for the people who rely on them every day. We combine service design, user research, content design and UX/product design to help teams look beyond systems, processes and requirements, and understand the human experiences that sit behind them.

What makes us distinct is that we operate at the intersection of strategy, delivery and people. We work with some of the Bank's most complex and important