Lead Service Designer - User-Centred Service Design

Bank of England; Leeds; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension scheme

Discretionary performance award

Benefits allowance

Annual leave (26 days)

Private medical insurance

Job summary

The Bank of England is seeking an exceptional Lead Service Designer to join the User-Centred Service Design team. You will embed user-centred approaches in complex programmes, shaping scope, resourcing and outcomes that improve decision-making and service delivery.

You will lead service designers, drive standards, and collaborate with senior stakeholders to ensure services work for users while navigating regulatory and organisational challenges.

Qualifications

• Significant professional experience as a Service Designer or similar role.
• Strong capability across the end-to-end Service Design lifecycle.
• Experience planning and coordinating service design activity across multiple teams.
• Line management experience of designers.
• Excellent communication skills, with ability to tell evidence-based stories.
• Systems thinking across complex service ecosystems.

Responsibilities

• Lead Practitioner within the UCSD team to embed user-centred approaches in strategic change initiatives.
• Provide professional leadership to service designers and shape the discipline’s health and standards.
• Support recruitment, capability development and succession planning for the Service Design function.
• Represent the function with senior stakeholders and advocate for user-centred approaches.
• Drive governance, operating models and service delivery improvements across the Bank.

Skills

Experience in service design

End-to-end service design

Stakeholder alignment

Line management

Communication skills

Systems thinking

Education

Degree in Service Design or related discipline

Job description

The Bank of England is seeking an exceptional Lead Service Designer to join the User-Centred Service Design team. You will embed user-centred approaches in complex programmes, shaping scope, resourcing and outcomes that improve decision-making and service delivery.

You will lead service designers, drive standards, and collaborate with senior stakeholders to ensure services work for users while navigating regulatory and organisational challenges.