Middleware Platforms Support Lead - Vice President

SMBC Group; Greater London; On-site; GBP 89,000 - 135,000; Full time

Benefits offered by this job

Hybrid working

Pension provision

Private medical insurance

Job summary

SMBC Group is seeking a Middleware Platforms Support Lead (Vice President) in London to provide hands-on leadership across IBM MQ, AutoSys, Splunk and enterprise integration services. You will be the senior escalation point for complex platform issues, driving resilience, automation and engineering standards in a 24x7 production environment.

The role requires strong hands-on expertise in middleware platforms, incident management, and production support, with a focus on delivering platform

Qualifications

• Hands-on experience with IBM MQ, AutoSys and Splunk.
• Experience in production-support for middleware platforms.
• Ability to handle on-call, major incidents and out-of-hours activity.

Responsibilities

• Provide hands-on support for IBM MQ, AutoSys, Splunk and enterprise integration platforms.
• Lead complex incident diagnosis, recovery and technical remediation.
• Deliver platform engineering, automation and resilience improvements.

Skills

Hands-on IBM MQ administration

AutoSys

Splunk

Incident management

Tools

IBM MQ

AutoSys

Splunk

Job description

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Middleware Platforms Support Lead - Vice President

13 Oct 2026

London, LND, GB, EC2M 2AT

SMBC: A trusted partner for the long term

Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.

Who we are

United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Role Summary

Is the next step in your career at SMBC Group EMEA? We’re looking for a Middleware Platforms Support Lead, Vice President, for our Production Management & Service Delivery department to join our team.

This is a hands-on technical leadership role supporting the middleware platforms that underpin business-critical services across SMBC EMEA. You will act as the senior escalation point for complex platform issues while improving resilience, automation, monitoring and engineering standards.

Key responsibilities:

• Provide hands-on support for IBM MQ, AutoSys, Splunk and enterprise integration platforms.
• Lead complex incident diagnosis, recovery and technical remediation.
• Deliver platform engineering, automation and resilience improvements.

What we’re looking for:

• Strong hands on with AutoSys or equivalent workload automation platforms and Splunk.
• Strong hands-on IBM MQ administration and production-support experience.
• Experience supporting business-critical services, including on-call, major-incident and out-of-hours activity.

The anticipated salary range for this role is £89,000 - £135,000, with the final offer determined based on the candidate’s skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.

Business Area

Production Management & Service Delivery (PM&SD) provides the operational leadership, engineering expertise and service support required to maintain resilient, business-critical technology services across SMBC EMEA. The team works across production support, middleware, observability, service management and operational resilience to ensure technology services remain stable, secure and available

Position Description

The Middleware Platforms Support Lead (Vice President) is the senior technical authority for SMBC EMEA's middleware platform estate, providing hands-on leadership across IBM MQ, AutoSys, Splunk, enterprise integration services, and Monitoring & Observability capabilities. The role combines deep technical expertise with active production support responsibilities, leading complex incident resolution, driving platform resilience and automation improvements, and ensuring the stability and supportability of business-critical services across a 24x7 production environment.

Customer Focus

Driving Change

Driving Results

Judgement and Decision Making

Strategic and Visionary

Trust and Integrity

What we offer

For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

• Hybrid and flexible working
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
• Access a wide range of learning and development opportunities and career progression opportunities

So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!

We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested.

We are committed to transparent and equitable pay practices. Compensation is determined using objective criteria, including skills, experience, and role responsibilities, and applied consistently throughout our recruitment processes. We do not request candidates' pay history and are committed to preventing unjustified pay disparities.

About SMBC

A trusted partner for the long term
United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, we deliver a full suite of corporate finance products and solutions to our customers, including corporate, structured and trade finance, leveraged finance, loan market and treasury products. We can also provide investment banking and advisory services and a range of innovative solutions in global capital markets.
Find out more about what we do and who we are at https://www.smbcgroup.com/emea/careers