Middle Office Oversight Manager (Hybrid)

Citigroup Inc.; City of Edinburgh; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Citi is seeking a Senior Manager for its Middle Office Oversight team in Edinburgh, responsible for ensuring client deliverables and overseeing various functions within the Middle Office. This role involves client interaction, process improvement, and operational oversight, suitable for an experienced leader in financial services.

Benefits

Competitive base salary

Hybrid working model (up to 2 days at home)

Additional family benefits

Qualifications

• Significant management & interpersonal skills.
• Experience using Aladdin is a plus.
• Highly numerate and excellent communication skills.

Responsibilities

• Ensure client deliveries meet agreed service level agreements.
• Develop relationships with internal and external customers.
• Lead on projects and process improvements.

Skills

Management skills

Interpersonal skills

Problem solving

Communication skills

Numeracy

Project Management

Tools

Aladdin

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Senior Manager within Middle Office Oversight is responsible for multiple Middle Office clients.The role has responsibility for Middle Office Oversight including OTC, Collateral, and trade processing. The successful candidate will be responsible for ensuring that all client deliverables are met. The Senior Manager is also responsible for ensuring that appropriate oversight and operational processes and controls are in place and operating effectively for both oversight and the production teams.

The Senior Manager will be responsible for all Middle Office oversight. Client ownership is key with a requirement to meet with clients on an ongoing basis through the year on their service across many Middle Office functions. The role will also be involved in client onboarding and implementing internal change & efficiencies to support business growth

What you will do:

• Ensure that all client deliveries are met to agreed service level agreements and regulatory requirements.
• Ensure communication with clients, both internal and external, is effective.
• Ensure that oversight controls and processes are effective and that these are reviewed on an ongoing basis with a focus on business risk
• Ensure oversight of offshore teams is effective, and that feedback is given to the offshore team in the form of calls/issue logs to help keep accuracy levels high and quickly resolve issues.
• Investigation and resolution of complex queries and client queries in a timely manner.
• Develop strong, pro-active relationships with all internal and external customers.
• Lead on projects and process improvements and the resultant training.
• Working closely with other relevant operational peers to ensure that process risks are minimised.
• Look for opportunities for efficiencies and drive new developments and enhancements forward for the team.
• Deputise for Senior Manager at internal and external meetings.

Development Value:

• Opportunity to work in a dynamic and growing business
• Opportunities to develop a team in a rapidly changing environment
• Opportunity to develop industry knowledge, communication and management skills.
• To develop relationships with colleagues in other Operational Areas
• Opportunity to provide oversight and govern offshore teams

What we'll need from you:

• Significant management & interpersonal skills are essential
• Knowledge of Middle Office services and clients
• Experience using Aladdin would be a plus
• Project Management skills will also be an advantage
• Communication skills

• Highly numerate

• Pragmatism combined with a can-do attitude is a pre-requisite.
• Excellent oral and written communication skills
• Excellent interpersonal skills
• A high energy level and an enquiring mind

What we can offer you

By joining Citi Edinburgh, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more HERE.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Fund Accounting

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.