Microsoft Support Technician

Pertemps; Hempstalls; On-site; GBP 25,000 - 50,000; Full time

Job summary

A recruitment agency is seeking a Microsoft Dynamics 365 Support Technician responsible for providing support on Dynamics 365, troubleshooting issues, and assisting end-users. The ideal candidate has experience with Microsoft Dynamics 365, strong troubleshooting skills, and a customer-first mindset. This temp to perm position is based in the Newcastle-under-Lyme area, offering a salary between £25k and £50k depending on experience.

Qualifications

• Hands-on experience supporting Microsoft Dynamics 365, especially CRM, Sales, or Finance.
• Basic understanding of SQL and relational databases is beneficial.
• Comfortable working independently and within a team environment.

Responsibilities

• Provide first and second-level support for issues related to Microsoft Dynamics 365.
• Troubleshoot and resolve problems within Dynamics 365 applications and integrations.
• Document support procedures, resolutions, and user guides.

Skills

Supporting Microsoft Dynamics 365

Troubleshooting skills

Clear communication skills

Customer-first mindset

Education

Degree in Computer Science

Microsoft Dynamics 365 Fundamentals certification

Tools

SQL

Power Platform

Job description

Microsoft Dynamics 365 Support Technician

Pertemps are recruiting for a Microsoft Dynamics 365 Support Technician for their client in the Stoke on Trent area on a temp to perm basis.

For this Microsoft Dynamics 365 Support Technician role you will be responsible for:

• Provide first and second-level support for issues related to Microsoft Dynamics 365
• Troubleshoot and resolve problems within Dynamics 365 applications and integrations
• Support end-users by addressing questions and promoting best practices
• Coordinate with Microsoft and external partners as needed
• Perform regular system maintenance, updates, and performance tuning
• Assist with data migration, backups, and recovery processes
• Document support procedures, resolutions, and user guides
• Participate in testing and rollout of new features and system updates
• Escalate complex issues to Dynamics 365 developers or external consultants

For this Microsoft Dynamics 365 Support Technician role you will require the following:

• Hands-on experience supporting Microsoft Dynamics 365 (especially CRM, Sales, or Finance)
• Knowledge of the Power Platform (Power Apps, Power Automate) is a plus
• Basic understanding of SQL and relational databases is beneficial
• Strong troubleshooting skills and a customer-first mindset
• Clear and professional communication skills
• Comfortable working independently and within a team environment

For this Microsoft Dynamics 365 Support Technician role you will require the following certifications:

• Degree in Computer Science, Information Systems, or related field (or equivalent work experience)
• Microsoft Dynamics 365 Fundamentals certification or similar is preferred

Details for this for this Microsoft Dynamics 365 Support Technician role:
Working hours: Monday to Friday 0900am – 1700pm
Salary: 25k – 50k depending on level of experience
Location: Newcastle-under-Lyme
Temp to Perm position


If you are interested in thisMicrosoft Dynamics 365 Support Technician role, please click apply.