Microsoft IT Specialist

Zero Surplus; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading IT Support company in Cambridge is seeking an IT Support Specialist to provide exceptional technical support to clients. The ideal candidate will have experience in IT or be looking to grow into a more senior role. This role offers a friendly working environment and opportunities for career advancement. Join a dynamic team and contribute to customer satisfaction through great response times and solutions.

Qualifications

• Experience in IT support or a related field.
• Ability to manage technical issues effectively.
• Keen to progress to a more senior role.

Responsibilities

• Resolve technical issues and provide exceptional IT support.
• Collaborate with IT teams to find root causes.
• Assist clients with infrastructure upgrades and new system deployments.

Skills

Friendly demeanor

Problem-solving skills

Technical expertise

Job description

Overview

We are partnered with one of the leading IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation. The successful applicant can be either an established IT professional experienced in all the aspects of the role, or an upcoming IT professional perhaps at 2nd line level but keen to progress on into a more senior IT role. Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company.

Responsibilities

• As an IT Support Specialist, you will play a crucial role in resolving technical issues and providing exceptional IT support to their clients, both on and off-site. You will collaborate with other IT teams to find root causes and implement timely solutions, ensuring incidents and service requests are properly logged, categorised, prioritised and resolved within agreed service level agreements (SLAs).
• Provide remote technical support and travel to client sites to resolve technical issues and oversee the configuration of new equipment. This can include installing, configuring, and troubleshooting hardware, software, and network components, conducting system audits and providing comprehensive reports on IT environments.
• Assist clients with IT infrastructure upgrades, migrations and new system deployments, whilst also providing on-site training to clients as needed.
• Drive, enjoy working with customers face to face, and demonstrate a friendly, outgoing manner with strong problem-solving skills.

Working pattern and environment

This is a Monday to Friday position with normal office hours and regular social meet ups. The company offers a welcoming and relaxed working environment and provides opportunities to learn from a team of experienced IT professionals.

Application

Please let us know where you are currently based or which locations you are considering, as well as your required salary and notice period.

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