Microsoft Dynamics CRM Consultant with experience in Power Platform development to assist in th[...]

TN United Kingdom; London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

An established industry player is seeking a Microsoft Dynamics CRM Consultant to enhance their Customer Service Module. This role involves leveraging Power Platform development skills to configure and implement solutions that improve customer service processes. The position offers a hybrid or remote work arrangement, making it ideal for professionals looking for flexibility. Join a dynamic team where your expertise will directly contribute to enhancing customer experiences and operational efficiencies. If you are passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• 5+ years experience in Microsoft Dynamics CRM and Power Platform.
• Proven experience in configuring Microsoft Dynamics CRM Customer Service module.

Responsibilities

• Gather requirements and develop solutions using Microsoft Dynamics CRM and Power Platform tools.
• Produce weekly status reports and communicate assignment status to management.

Skills

Microsoft Dynamics CRM

Power Platform Development

Power App

Power Automate

Integration of Business Applications

Knowledge Management

Entitlements and SLAs

Analytics and Insights

Education

Bachelor's Degree in Computer Science

Equivalent Experience

Tools

Dataverse

SharePoint

Job description

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Microsoft Dynamics CRM Consultant with experience in Power Platform development to assist in the implementation of Microsoft Dynamics CRM, Customer Service Module and provide support and enhancement on an ongoing basis., London

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Client:

S.i. Systems

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

c97921f1fa7c

Job Views:

12

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Our municipal client is looking for a Microsoft Dynamics CRM Consultant with experience in Power Platform development to assist in the implementation of Microsoft Dynamics CRM, Customer Service Module and provide support and enhancement on an ongoing basis.

7 months contract (35 hrs work week), potential for renewal, hybrid or remote

Must Have

• 5+ years experience in configuring Microsoft Dynamics CRM module and developing custom Power Platform solutions using tools like Power App and Power Automate.
• Experience with integration business applications with Microsoft Dynamics CRM would be a definite asset.
• Proven experience in configuring Microsoft Dynamics CRM Customer Service module. Manage Cases, Knowledge Management, Entitlements, SLAs, Analytics and Insights. Implement Scheduling, Multi-session experience for Customer Service, Routing and Connected Customer Services
• A bachelor’s degree in computer science, related field or equivalent experience.

Nice to Have

• Power Platform Development: Develop canvas apps, model-driven apps and cards; create tables, columns, views and triggers in Dataverse. Develop automated, instant, scheduled, UI and business process flows in Power Automate. Forms, charts and dashboards; role-based security and PowerShell
• SharePoint Development: Global, Hub and Local navigations. Web Parts, document libraries, lists, permissions, and social networking features. Integrations with Power App, Power Automate, Power BI, Excel, Outlook, M etc.

Responsibilities

• Gather functional and non-functional requirements; define, design and develop solutions utilizing the Microsoft Dynamics CRM configuration tools and/or Power Platform development tools like Power App and Power Automate.
• Work closely with the internal IT staff (including web developers and UI/UX) and key stakeholders from business units
• Produce weekly status reports, broken down into daily number of hours worked and by tasks, using the time tracking system. The reports must include reporting on work accomplished during the period and work planned for the next period. These will be printed, signed as being correct, and submitted to the company by the Consultant.
• Communicate assignment status in a timely and clear fashion to the appropriate member of the Senior Management of the IT Department and other management, staff and other contractors or consultants involved in related IT assignments, as appropriate to the specific assignment.
• Provide weekly updates on deliverables and impact of proposed changes to timelines.
• Provide formal documentation, in accordance with the PMO methodologies and documentation standards.
• Provide mentoring and knowledge transfer to the company’s staff on system set up, configuration and support requirements.