Microsoft Dynamics Consultant

Widen the Net Limited; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading charity organization in London is seeking a Dynamics CRM analyst to manage and improve their core systems. The role requires experience with Dynamics 365, strong problem-solving skills, and a commitment to supporting users effectively. This full-time position offers a hybrid working model.

Qualifications

• Experience with Dynamics 365 or Microsoft 365.
• Confident with non-code system configuration.
• Detail-oriented and able to translate business requirements.

Responsibilities

• Provide first-line support for all Dynamics 365 users.
• Use Dynamics configuration tools to set up forms and workflows.
• Assist in maintaining accurate data and support user queries.

Skills

Problem-solving

Communication

Attention to detail

Job description

Widen the Net Limited provided pay range

This range is provided by Widen the Net Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Widen the Net Limited

Job Title: Dynamics CRM analyst / consultant

Contract: Permanent, full-time (37.5 hrs/week, Mon–Fri, 9am–5.30pm)

Location: Hybrid – 4 days working from home and 1 day per week at one of our London sites (Deptford, Enfield, Poplar, Park Royal/Acton, Western International Market, Greenford, or Canary Wharf)

Reporting to: Senior Systems Administrator

Right to Work: Required in the UK

About The Felix Project

The Felix Project is London’s largest food redistribution charity, rescuing surplus food and delivering it to over 1,200 community organisations to fight food waste and hunger.

Role Overview

We are seeking a confident Microsoft Dynamics 365 System Administrator to help manage, maintain, and improve our core systems. This is not a developer role – the majority of changes are made using Dynamics’ built-in wizards, configuration tools, and drag-and-drop features.

This role is perfect for someone with strong system admin experience, a good understanding of business processes, and the ability to translate needs into system updates using standard Dynamics functionality. You’ll work closely with colleagues across the charity, support user queries, and help shape more efficient ways of working.

Key Responsibilities

• Provide first-line support for all Dynamics 365 users
• Use Dynamics configuration tools (no coding required) to set up forms, views, dashboards, and workflows
• Log, triage, and resolve user tickets using our DevOps tracking system
• Test and support new features and bug fixes before they go live
• Help with user setup, licensing, and security role management
• Maintain clean, accurate data and deduplicate records where needed
• Assist with reporting improvements via Dataverse and Power BI
• Train staff on Dynamics features and support day-to-day queries
• Work with internal teams and limited external support partners

Ideal Candidate

• Experienced Dynamics 365 or Microsoft 365 super user, administrator, or analyst
• Confident with non-code system configuration and user support
• Detail-oriented with good problem-solving and communication skills
• Comfortable translating business requirements into system changes
• Keen to learn and improve systems that help us maximise impact

Our Values

• We solve it differently – Creative and solutions-driven
• We make it happen – Committed and accountable
• We do it together – Inclusive and collaborative
• We do it with heart – Caring for each other and our communities

Equity, Diversity, Inclusion & Belonging

We welcome applicants from all backgrounds and are committed to creating an inclusive environment where everyone feels valued and respected.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Transportation, Logistics, Supply Chain and Storage

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