Microsoft Dynamics Consultant

JR United Kingdom; Cannock; On-site; GBP 85,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior CRM Consultant to join their dynamic team in the Midlands. In this pivotal role, you will lead the development of clients' CRM strategies, ensuring effective governance and operational delivery of projects. Your expertise in Dynamics 365 will be crucial as you collaborate with sales and marketing teams to enhance customer engagement. This is an exciting opportunity to inspire as a leader, manage diverse stakeholders, and work in a hybrid setup that balances office and home-based work. If you thrive in a fast-paced environment and have a passion for customer-centric solutions, this role is perfect for you.

Benefits

Bonus scheme

Company pension

Holiday allowance

Qualifications

• Proven experience with Dynamics 365 in a pre-sales or similar role.
• Strong communication and interpersonal skills for diverse stakeholders.

Responsibilities

• Lead development of clients' CRM product stream and manage project delivery.
• Collaborate with sales team and act as point of escalation for queries.

Skills

Dynamics 365

Pre-sales experience

Communication skills

Interpersonal skills

Public speaking

Customer-centric approach

Education

Qualifications in Microsoft Dynamics 365 functions

Job description

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Senior CRM Consultant - West Midlands - £90,000 per annum

DCS Technology in partnership with our client who are a Microsoft Gold Partner and consultancy, are searching for a Senior CRM Consultant to join their rapidly growing team based in the Midlands.

Role overview:

As CRM Consultant, you will be vital in leading the development of clients' CRM product stream, from managing the governance and operational delivery of projects to road mapping future CRM strategy.

What will you get up to?

1. Supporting sales: Collaborating and assisting sales team colleagues in completing all pre-sales activities and documentation.
2. Inspire as a leader: In partnership with HR, effectively recruit, manage, coach, and run 1-2-1's with direct reports.
3. Be a team player: Act as point of escalation to project managers and junior consultants in complex consultancy queries.
4. Cross-functional communication: Liaise with business SME's in teams such as sales and marketing to create effective and informative content to maximize customer engagement.
5. Start to finish: Act as a key point of contact for projects managing the capacity, performance, and progress of CRM business.
6. Hit the deadlines: Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services.

What will you bring?

1. Proven experience within a pre-sales or similar position working with Dynamics 365.
2. Deep in-depth knowledge of Dynamics 365 products/solutions.
3. Hold qualifications in Microsoft Dynamics 365 functions.
4. Strong communication skills both verbally and in writing.
5. Excellent interpersonal skills and the ability to work with diverse stakeholders of all seniority levels.
6. Comfortable and confident in public speaking and delivering presentations.
7. Ability to work well in a fast-paced and deadline-driven environment.
8. Customer-centric and collaborative approach to working.
9. Demonstrable experience in NFP or public sectors is highly desirable.

What can you expect?

Salary: £85,000 to £90,000 per annum

Benefits: Bonus scheme, company pension, holiday allowance, and more!

Working set-up: Hybrid (Mixture of office and home-based)

Location: Cannock, West Midlands

Employment type: Full time and permanent