Microsoft 365 Specialist

Buy A Boat Now; Torquay; On-site; GBP 30,000 - 45,000; Full time

Job summary

A healthcare IT firm seeks a Microsoft 365 Specialist to support and develop solutions for the Microsoft 365 platform. Responsibilities include providing system support, participating in the software development lifecycle, and liaising with staff to enhance patient care services. The ideal candidate will join a multidisciplinary team and contribute to high-quality IT service delivery. This position is fixed-term until August 2026.

Qualifications

• Experience with Microsoft 365 platform.
• Ability to communicate effectively with end users.
• Familiarity with IT service management principles.

Responsibilities

• Deliver first and second line support.
• Participate in software development lifecycle phases.
• Liaise with staff affected by solution developments.
• Monitor systems for business continuity.

Skills

Support capabilities

Collaboration

Software development lifecycle

Job description

As a Microsoft 365 Specialist you will be part of the Microsoft 365 team, who provide support and development for our Microsoft 365 platform.

In this role, you will be responsible for system support and configuration as well as developing functionality to deliver solutions that assist Trust staff in their day-to-day activities.

Working within a large service-driven organisation, you will maintain services and develop solutions that support both frontline and back-office staff, ultimately contributing to the delivery of high-quality patient care within the NHS. You will collaborate with a large diverse, multi-skilled team, leveraging your skills by working together towards common goals and objectives.

** F ixed term until 2nd August 2026 **

• Delivering first and second line support capabilities as demand dictates, working with all groups of staff to resolve reported issues in an efficient manner.
• Participating in all phases of the software development lifecycle including analysis, design, development, testing, documentation, implementation, and support whilst ensuring that the system adheres to all relevant policies, standards, and procedures.
• Liaising with all groups of staff affected by the solution developments that you are working on. System developments support clinical and administrative processes associated with the delivery of patient care and will therefore have a direct impact upon the staff and patients using the system.
• Monitoring of systems and services, performing routine checks and maintenance to ensure business continuity.
  
  

The IT Operations department comprises a talented and motivated team of IT professionals, who bring a wealth of expertise and experience to the table. With a strong work ethic and a collaborative mindset, we strive for excellence in delivering top-notch IT services. Our team members embrace a culture of continuous learning and innovation, constantly staying updated with the latest technological advancements.

We take pride in our ability to overcome challenges and find creative solutions. Working together, we foster a supportive environment where everyone's contributions are valued, and professional growth is encouraged. It's a rewarding experience to be part of this team, where we collaborate seamlessly and leverage our skills to drive success for the organisation.

Why Work With Us

• Working closely with members of the Microsoft 365 team, IT Operations department, wider HIS teams and external suppliers, utilising clear communication channels and toolsets to deliver the teams day to day activities
• Communicating with end users of systems supported by the Microsoft 365 team, assessing their needs/issues and actioning accordingly to ensure resolution, escalating to colleagues, or reassigning as and when required
• - Liaising with colleagues to ensure team commitments can be met, providing cover for absence resulting from annual leave, sickness etc. or support where needed
• Participate in team, departmental and directorate meetings with staff from various groups/areas
• Understanding the escalation path for issues and escalating to senior colleagues or managers in a timely manner
• Cross train team in areas of expertise. Support junior members of the team to extend their skills and knowledge. Train end users in areas of expertise, demonstrate new functionality to project teams
  
  

Provide support to junior members of the team as required

**Please review the attached job description in full.**

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