MICE & Groups Sales Executive

Himanchestercity; Liverpool City Region; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel is seeking a MICE & Groups Sales Executive to drive sales for events and conferences. This role involves managing customer relationships, maximizing revenue, and ensuring successful event delivery. Ideal candidates will have a background in hotel sales and strong communication skills to contribute to our team's success.

Benefits

Discounts across retail, restaurants, and events.

Complimentary onsite gym access & online streaming portal.

Worldwide Family and Friends discounts in IHG hotels.

Meals and a relaxing staff area.

Opportunities for progression with a personalised development plan.

Upselling and recognition incentives.

Qualifications

• Previous experience in hotel sales or meetings and events.
• Knowledge of the Manchester market.
• Demonstrated success in fast-paced sales.

Responsibilities

• Handle conference and events sales enquiries promptly.
• Maximize revenue through proactive selling and upselling.
• Conduct thorough show rounds for clients.

Skills

Communication

Customer Service

Sales

Decision-Making

Job description

As a MICE & Groups Sales Executive, your responsibilities will include:

• Handling conference and events sales enquiries in a timely and professional manner, following established procedures and the hotel's selling strategy.
• Taking a pro active lead in all Event enquiries, including Weddings, and social banqueting.
• Ensuring effective communication in providing detailed information for all bookings to the operations team to ensure successful event delivery.
• Conducting thorough show rounds of the hotel for potential and existing clients.
• Managing event lead portals with a prompt and pro active approach.
• Participating in hotel sales activity including sales calls, client entertaining and supporting with hosting FAM trips.
• Maximizing revenue opportunities and supporting further sales activities within the hotel, finding innovative ways to increase sales opportunities through proactive selling and upselling opportunities.
• Identifying and collecting sales leads, as well as growing and developing existing customer relationships through regular contact.

Experience:

To be successful in this role, you should have:

• Previous experience in a hotel sales or meetings and events role.
• Knowledge of the Manchester market.
• Demonstrated success in a fast-paced sales environment.
• Strong communication and customer service skills.
• Excellent decision-making ability and a high degree of integrity.

What's in it for you? We offer a range of benefits, including:

• Discounts across retail, restaurants, and events.
• Complimentary onsite gym access & online streaming portal.
• Worldwide Family and Friends discounts in hotels across the IHG portfolio.
• Meals and a relaxing staff area.
• Opportunities for progression with a personalised development plan.
• Upselling and recognition incentives.
• Statutory holiday compliance.

Performance Measures:

Your success in this role will be measured by:

• Achieving budget targets.
• Meeting internal audit standards.
• Maintaining a response time average under 2 hours.
• Achieving 85% and above in all BDRC qualifying calls/emails.
• Achieving a minimum score of 8 NPS on Venue Verdict responses.

Is this role right for you? Whether you are a future star with big aspirations or an established high performer with a proven track record, we invite individuals with experience in the hotel/travel/MICE sector to apply. If you believe you have what it takes to contribute to our success, we'd love to hear from you!