MI Operations Manager

ZipRecruiter; Redhill; Hybrid; GBP 60,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic MI Operations Manager to spearhead the transformation of management information across operations. This hybrid role involves leading a talented team to automate reporting processes and develop insightful dashboards using advanced BI tools. You will play a crucial role in ensuring data integrity and compliance while fostering a culture of continuous improvement. Join a forward-thinking company that values innovation and offers a competitive salary along with an array of benefits, including generous holiday allowances and private medical cover. If you are passionate about data and team leadership, this is the opportunity for you!

Benefits

30 days holiday per annum

Annual bonus based on performance

Private medical cover

Car allowance

Generous pension contributions

Gym passes at reduced rates

Employee assistance programme

Sharesave scheme

Local retail discounts

Enhanced family friendly policies

Qualifications

• Experience in data automation and MI reporting.
• Strong command of data visualization tools and techniques.

Responsibilities

• Lead automation of MI reporting and implement self-service BI tools.
• Oversee development of dynamic dashboards and ensure data accuracy.

Skills

Analytical Skills

Problem Solving

Data Visualization

Microsoft Excel

Data Security Compliance

Team Management

Attention to Detail

Tools

Power BI

SAS

SQL Server

Business Objects

Job description

Job Description

Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom.

We are currently looking for a MI Operations Manager to join our Operational Transformation & MI department. This role will drive the implementation and management of the MI transformation strategy across SCUK’s operation involving managing a team of MI & Planning Managers who will control and develop the associated reporting solutions.

Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered.

What you’ll be doing:

• Lead the automation of MI reporting and design and implement self-service BI tools to empower business users with real-time insights
• Lead a team responsible for MI reporting, data automation, and process optimization ensuring alignment with organisational goals and objectives
• Oversee the development of dynamic dashboards in Power BI, or similar tools
• Develop automated data extraction, transformation, and loading (ETL) processes
• Ensure data accuracy, integrity, and consistency across all MI and reporting outputs
• Establish best practices for data governance, security, and regulatory compliance specifically surrounding Consumer Duty and GDPR
• Oversee the transition from manual spreadsheets to centralized, automated data models
• Deal with or escalate any identified risks in relation to Santander Consumer risk policies
• Ensure compliance with SCUK and San UK data and change governance frameworks
• Represent Operational MI for various forums and supports with insights for change programmes
• Work with senior leaders to understand reporting needs and develop automated solutions
• Act as the bridge between IT, operations, and business teams, ensuring alignment on reporting requirements
• Provide training and upskilling to team members on data automation tools and techniques
• Conduct thorough development and performance evaluations to maximize team potential and address areas for improvement
• Identify opportunities for robotic process automation (RPA) or AI-driven automation in reporting
• Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection

What we’re looking for:

• Has excellent analytical, problem solving and conceptual skills in order to develop strong methodologies and create sustainable reports
• Master of the art of data visualisation. Has the ability to create clear and engaging visualisations to present data in a meaningful way
• Has a strong command of Microsoft Excel for data manipulation (Index, Match, VBA, complex formulas) and as advanced knowledge database interrogation & programming skills
• Understands data security and compliance standards to protect the integrity and confidentiality of data
• Has experience of implementing suitable control mechanisms to prevent occurrence or re-occurrence of data quality issues
• Has a natural skill to convey complex data structures/formula’s/findings to non-technical stakeholders in a clear and understandable manner
• Has a proven grasp of data structure and databases, is able to handle large volumes of data using experience/knowledge of SAS, SQL Server and Business Objects
• Proven experience in managing a skilled and high functioning team with varied ways of working, utilising colleagues’ skillsets and expertise
• Able to interpret requirements from a set strategy and push through to completion and relay that direction to team members
• Sound ability to plan and organise own workload as well as the teams workload aligning to the strategic vision of the business
• Exemplary attention to detail from identifying errors in reporting, trends as well as a keen eye for aesthetics within reporting dashboards and packs

We have a range of benefits available which include:

• Competitive salary of £60,000- £65,000 dependent on experience
• 30 days holiday per annum, plus bank holidays
• Annual bonus based on personal and company performance
• Car allowance
• Private medical cover
• Generous pension contributions
• Employee assistance programme
• Enhanced family friendly policies
• Sharesave scheme
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
• Local retail and high street brands discounts

Equal Opportunities

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including ) or victimisation of any kind.

What are the next steps:

If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.