MI Analyst (12 Month FTC)

ADLIB; West of England; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A dynamic recruitment agency based in Bristol is offering a fantastic opportunity for an experienced MI Analyst to join their customer service team on a fixed-term contract. You will produce insightful reports and analyses to enhance customer service efficiency and experience, utilizing your expertise in Power BI and SQL. With a salary up to £35,000, this role promises collaboration within a forward-thinking team.

Qualifications

• At least a year working in a similar MI Analyst role.
• Experience using Power BI.
• Experience with SQL.
• Experience working with customer data, especially analyzing churn.
• Ability to translate complex data into clear insights.
• Confidence in presenting to stakeholders.

Responsibilities

• Produce reports and identify trends influencing customer service.
• Maintain regular reporting and build visual dashboards.
• Conduct deeper analysis on key topics like customer churn.
• Translate data into actionable recommendations.
• Work closely with stakeholders to present findings.

Skills

Data analysis

Communication

Collaborative problem-solving

Customer relationship management

Tools

Power BI

SQL

Job description

This is a chance for an experienced MI Analyst to join a busy and supportive Customer Service team on a 12-month fixed-term contract (we also have an 8-month FTC available for this role too). This is a great opportunity for someone with a year or two of experience in MI analysis to develop their skills, work on meaningful projects, and directly influence how the business understands and supports its customers.

What you’ll be doing:
You’ll be the go-to person for producing reports, spotting trends, and creating insight that shapes how the customer service team operates. Day-to-day, you’ll run and maintain regular reporting, build visual dashboards, and carry out deeper analysis to understand key topics like customer churn, call volumes, and reasons for customer contact – analysis experience in this area is key!

Using tools like Power BI and SQL, you’ll translate data into clear recommendations that help improve efficiency and customer experience. You’ll also get the chance to work closely with stakeholders across the business, presenting your findings and contributing ideas that can have a real impact.

If you enjoy digging into data, spotting patterns, and telling the story behind the numbers, this role will give you the opportunity to do that, while working alongside a team who value collaboration, curiosity, and creative problem-solving.

What experience you’ll need to apply:

• At least a year working in a similar MI Analyst role
• Experience using Power BI
• Experience with SQL
• Experience working with customer data (looking into customer churn etc.)
• Ability to translate complex data into clear, actionable insights
• Confident working with stakeholders and presenting your work

What you’ll get in return:
You’ll receive a salary of up to £35,000, along with the chance to work in a collaborative, forward-thinking team. This role is based in Bristol (3 days per week) and is being offered on an FTC basis.

We have both an 8-Month fixed-term contract and a 12-Month fixed-term contract available for this position as there are two openings in the team.

What’s next?
Apply with your CV today and if it looks like a good match, we’ll be in touch to set up a call and discuss the role in more detail. For any questions, feel free to ping Tegan a message!