Metering Scheduler

SMS Plc.; Cardiff; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A leading company in energy solutions is seeking a Metering Scheduler in Cardiff. The successful candidate will manage work schedules for field engineers, ensuring efficiency and addressing customer inquiries. The role offers the possibility of hybrid working, with a focus on teamwork and effective communication to meet departmental targets.

Benefits

25 personal holiday days plus 8 public holidays.

Hybrid working options.

Enhanced Maternity and Paternity leave.

Automatic enrolment into Employee Ownership Scheme.

24/7 employee assistance service.

Medicash health plan benefits.

Life Insurance.

Pension matching scheme (up to 5% of salary).

Support for employee development.

Qualifications

• Education up to GCSE (or equivalent) standard.
• Excellent organisational and time-management skills.
• Effective communicator with stakeholders.
• Proactive problem-solving skills.
• Experience in the energy industry.

Responsibilities

• Prepare work schedules for engineers and sub-contractors.
• Handle customer queries and maintain databases.
• Prioritize work according to contracts.

Skills

Organisational Skills

Time Management

Communication

Problem Solving

Teamwork

Proactivity

Education

GCSE or equivalent

Job description

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Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

What's in it for you?

• 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
• Hybrid working options.
• Enhanced Maternity leave. Paternity and Adoption leave.
• Automatic enrolment into our Employee Ownership Scheme.
• 24/7 free and confidential employee assistance service.
• Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
• Life Insurance (4 x annual salary)
• Pension matching scheme (up to 5% of salary)
• Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

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What's the role?

SMS are currently on the lookout for a Metering Scheduler to join a busy and dynamic team in Cardiff. The successful candidate will be required to prepare work schedules for SMS field engineers and sub-contractors in the most efficient and cost-effective way possible, in line with contractual agreements and priorities set by clients.

The Metering Scheduler will also be responsible for the warrant project responding to specific bookings from the clients. They will also need to schedule enough chargeable work per engineer to meet departmental targets. They will be handling queries from external customers and resolving promptly and effectively and working closely with other areas of the Company to accommodate customer requirements. The role also involves regular reporting and maintaining databases.

This role is offered on a hybrid working basis (2 days in the office and 3 days at home typically), and the working hours are 40 hours per week. The shift pattern is 8:30am to 5pm, Monday to Friday.

Key Responsibilities:

The responsibilities for this role include, but are not limited to, the following:

• Schedule work for SMS Field Engineers & sub-contractors to ensure working day is efficient as possible.
• Pick up and action requests sent via customer portals and Metering Services mailbox.
• Prioritise work based on contractual agreements.
• Identify any issues and raise to Metering Delivery Manager.
• Provide support to all SMS Field Engineers and sub-contractors.
• Maintain Metering Database and any other relevant systems.
• Ensure industry flows are sent where necessary.
• Liaise with other departments to ensure optimum service delivery.
• Liaise with customers regarding engineer availability, appointments, and access.
• Prepare reports as requested by management.
• Request access permits where applicable.
• Handling of ad-hoc queries from engineers, customers, Suppliers, and other team.

To be considered for this role, we would love you to have/be:

• Education up to GCSE (or equivalent) standard.
• Excellent organisational and time-management skills.
• An effective communicator, who is comfortable speaking with stakeholders at every business level.
• Excellent problem solving skills and the ability to think proactively.
• Demonstratable experience in the energy industry.
• The ability to work individually and as part of a team.
• Experience of working under pressure and delivering to strict deadlines

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