Metered Customer Advisor

www.findapprenticeship.service.gov.uk - Jobboard; Warwick; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK energy supplier is seeking a Metered Customer Advisor in Warwick. This role involves managing customer inquiries via phone and email, demonstrating excellent communication and problem-solving skills. The ideal candidate should have 5 GCSEs, customer service experience, and be able to work effectively in a team. The position offers £12.82 per hour, Monday to Friday, with a supportive work culture focused on development.

Qualifications

• Educated to 5 GCSEs A-C including English and Maths.
• Computer literate (user).
• Background in customer service, preferably with sales ledger experience.
• Excellent communication skills.

Responsibilities

• Provide excellent professional customer service through various channels.
• Own and resolve customer queries effectively.
• Liaise with other departments to support customer needs.
• Work in a dynamic team environment.

Skills

Customer management

Excellent organisational skills

Attention to detail

Interpersonal skills

Education

5 GCSEs A-C including English and Maths

Tools

Basic computer skills

Job description

Role: Metered Customer Advisor

Loctaion: Tachbrook Park, CV34 6RL

Pay rate: £12.82 ph

Hours: Monday - Friday, 08:30am - 17:00pm, 1 hour lunch (37.5 a week)

Start date: ASAP

End date: 20/11/2025

Creating a better world, a better company, and a more fulfilling future…

Calor is an exciting and inspiring company to work for, where investment in our people's skills and knowledge is integral to our success. We ensure a supportive and inclusive working environment which is underpinned by our culture of expertise, safety and trust. These things allow us to lead the way in terms of sustainability, innovation and personal development.

As the lead supplier in the UK LPG market, things rarely stand still for us. From humble beginnings, and as part of SHV Energy, Calor has continued to develop and diversify, ensuring that our service offering is expansive, progressive and relevant to our customers. It is our people that enable us to do that, which is why they are the heart of our business.

Calor are looking to recruit a metered customer advisor to join their busy metered supply team in Warwick. Able to work as a team member, you will have a flexible and adaptable approach and will demonstrate excellent organisational and administrative skills. With the ability to use your initiative and analyse problems you will have good attention to detail.

Key responsibilities will include:

• To provide excellent, professional customer management, service and administration. This includes inbound and outbound telephone contact and communication by email and other electronic channels.
• Ownership and resolution of customer queries and enquiries.
• Liaising with other parts of the business in order to resolve customer queries.
• Working in a busy and dynamic environment.

As such we would like you to:

• Be educated to 5 GCSEs A-C including English and Maths.
• Computer literate (user).
• Have a background in customer service, preferably with sales ledger experience.
• Be able to demonstrate customer focus and be tenacious in the pursuit of amicable resolution of customer queries.
• Always looking to provide the best experience for our customers.
• Be able to work as a team member, have a flexible and adaptable approach and demonstrate excellent organisational and administrative skills.
• Have the ability to use your initiative and analyse problems.
• Have great attention to detail.
• Demonstrate excellent interpersonal skills, a professional telephone manner and a positive 'can do' attitude.
• Have the ability to work under pressure during busy periods.

If this sounds like you, please apply by clicking the link below.

We look forward to hearing from you!

To be considered for the above opportunity you must be eligible to live and work in UK.

Calor Gas Ltd. adhere to ethical recruiting methods ensuring that we do not discriminate against any candidate because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.