Metered Customer Advisor

Manpower; Nuneaton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Metered Customer Advisor in Nuneaton. This role involves providing excellent customer service, managing inbound and outbound communications, and resolving customer queries effectively. Ideal candidates will have a strong background in customer service, be computer literate, and have the ability to work under pressure. The position offers a full-time contract at a pay rate of £12.82 ph.

Qualifications

• Background in customer service, preferably with sales ledger experience.
• Ability to work under pressure during busy periods.

Responsibilities

• Providing excellent, professional customer management, service, and administration.
• Owning and resolving customer queries and enquiries.
• Liaising with other parts of the business to resolve customer issues.

Skills

Customer-focused approach

Excellent organisational skills

Team player

Attention to detail

Interpersonal skills

Education

5 GCSEs A-C including English and Maths

Tools

Computer literate

Job description

Role: Metered Customer Advisor

Location: Tachbrook Park, CV34 6RL

Pay rate: £12.82 ph

Hours: Monday - Friday, 08:30am - 17:00pm, 1 hour lunch (37.5 hours/week)

Start date: ASAP

End date: 20/11/2025

Creating a better world, a better company, and a more fulfilling future…

Calor is an exciting and inspiring company to work for, where investment in our people's skills and knowledge is integral to our success. We ensure a supportive and inclusive working environment which is underpinned by our culture of expertise, safety, and trust. These things allow us to lead the way in terms of sustainability, innovation, and personal development.

As the lead supplier in the UK LPG market, things rarely stand still for us. From humble beginnings, and as part of SHV Energy, Calor has continued to develop and diversify, ensuring that our service offering is expansive, progressive, and relevant to our customers. It is our people that enable us to do that, which is why they are the heart of our business.

Calor is looking to recruit a metered customer advisor to join their busy metered supply team in Warwick. You should be able to work as a team member, have a flexible and adaptable approach, and demonstrate excellent organisational and administrative skills. With the ability to use your initiative and analyse problems, you will have good attention to detail.

Key responsibilities include:

1. Providing excellent, professional customer management, service, and administration, including inbound and outbound telephone contact and communication by email and other electronic channels.
2. Owning and resolving customer queries and enquiries.
3. Liaising with other parts of the business to resolve customer issues.
4. Working effectively in a busy and dynamic environment.

Candidate requirements:

1. Educated to at least 5 GCSEs A-C, including English and Maths.
2. Computer literate.
3. Background in customer service, preferably with sales ledger experience.
4. Customer-focused with a tenacious approach to resolving issues.
5. Dedicated to providing the best customer experience.
6. Team player with a flexible, adaptable approach, and excellent organisational skills.
7. Ability to use initiative and analyse problems effectively.
8. Great attention to detail.
9. Excellent interpersonal skills, professional telephone manner, and a positive attitude.
10. Ability to work under pressure during busy periods.

If interested, please apply via the provided link. You must be eligible to live and work in the UK. Calor Gas Ltd. is committed to ethical recruiting and does not discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Job Info

• Job Title: Metered Customer Advisor
• Company: Manpower
• Location: Nuneaton, Warwickshire
• Posted: Jul 31, 2025
• Closes: Aug 31, 2025
• Sector: Customer Services
• Contract: Temporary
• Hours: Full Time

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