Meter Technician

Portsmouth Water; Havant; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

25 days holidays

Pension scheme

Performance bonus

Enhanced parental leave

Social events

Life assurance 4x

Wellbeing programme

Employee discounts

Job summary

Portsmouth Water is seeking a Meter Technician to join the Network department. You will undertake meter surveys, installations, replacements and exchanges, ensuring compliance with procedures and regulatory standards.

The role requires a full UK driving licence and the ability to manage field activities with strong customer communication. Candidates should be methodical, well-organised, and able to work under pressure while prioritising tasks.

Qualifications

• Full UK manual car driving licence (Class B) required.
• BPSS pre-employment checks may be required; national security vetting could be needed for certain roles.

Responsibilities

• Undertake all network activities and operations in a timely, safe, and compliant manner.
• Complete operations in line with PW policies, procedures, and RAMS.
• Ensure field activities are communicated to customers and data is returned/processed.
• Perform risk and COSH assessments as required by PW.
• Deliver consistent customer interactions and maintain service standards.
• Follow IFS work order processes and ensure accurate RCW activity details.
• Assist Network team to achieve goals and outcomes.
• Conduct meter installation, replacement and exchange surveys and report accordingly.
• Execute meter works using approved processes and equipment; adhere to timescales.
• Complete reporting and follow category processes; take on ad-hoc duties as needed.

Skills

Methodical

Time management

Communication

Water industry knowledge

Numerical data understanding

Stakeholder management

PW obligations & reporting

Field operations knowledge

Job description

We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future. Portsmouth Water are delighted to have an opening for a Meter Technician to join our growing Network department to take responsibility of the effective delivery of the surveys and installs of our metering programmes. In this role, you will ensure that all work is consistent to and compliant with Portsmouth Water operating procedures and that regulatory standards and requirements are followed.

What will you be doing?

Key Responsibilities

• Undertake all network activities and operations in an appropriate and timely manner with due consideration, communication and safe execution
• Complete all operations in line with the relevant Portsmouth Water policies/procedures/RAMS
• Ensure that all field activities are undertaken with the required customer communications, and that all relevant information/data is subsequently returned/processed
• Complete all department risk and COSH assessments in line with Portsmouth Water expectations
• Deliver customer interactions in a consistent and appropriate manner and ensure that customer service excellence is maintained across all activities
• Ensure that all IFS work order processes are correctly executed/maintained and that accurate and appropriate details are collected for all RCW activities
• Assist the Network team to achieve collective goals and required outcomes
• Undertake surveys for ALL meter installations, replacements and exchanges, completing appropriate reporting documentation and following agreed survey processes and timescales
• Action a range of meter installation, replacement and exchange works, using appropriate and approved processes, methods and equipment
• Complete appropriate reporting documentation and follow agreed work category processes and timescales
• Any additional or ad-hoc duties within individual skillset but outside of metering activity that may be required, or as instructed by the management team

What do you need?

Skills, Qualifications & Competencies

• Methodical & organised
• Ability to work under pressure, whilst managing varying and potentially conflicting priorities
• Excellent time management
• Confident & strong communicator at all levels
• Detailed knowledge of water industry systems and processes
• Ability to understand & assess numerical and statistical information
• Ability to network, establish and maintain strong working relationships with internal/external stakeholders
• Sound knowledge of PW obligations & reporting requirements
• Detailed understanding of all field activities and operations

The successful applicant will be required to have a full UK manual car driving licence (Class B), will have to undergo a driving assessment, consent to ongoing driving licence checks and additionally any other safety measures deemed necessary by Portsmouth Water Ltd in connection with driving.

If you are successful for the role, you will be required to undergo Baseline Personnel Security Standard (BPSS) pre-employment checks that will include a basic disclosure check. Depending on the role, you may also be required to go through the national security vetting process for either a CTC or SC clearance check. Any offer of employment is conditional upon completion and receipt of satisfactory checks.

We recognise people want to work in a variety of different ways and that’s why we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for.

We’re committed to equality, diversity and inclusion and we actively encourage applications from all sections of society.

Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK.

Due to the high volume of applications we may receive we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.

What can Portsmouth Water offer you?

At Portsmouth Water, We Believe In Rewarding Our People. Here’s Just a Taste Of What’s Waiting For You When You Join The Team

Holidays Made Better

Enjoy 25 days of annual leave, plus bank holidays, giving you plenty of time to relax, recharge, and explore.

A Pension That Works for You

We’ll help secure your future with a generous pension scheme, contributing up to 15% because your tomorrow matters as much as your today.

Performance Pays Off

You could earn a non-contractual bonus of up to 6% of your basic salary, linked to company performance because when we succeed together, you should benefit too.

Family Comes First

Whether you’re welcoming a new arrival through birth or adoption, we’ve got your back with enhanced maternity, paternity, and adoption leave and pay.

Social Events

All expenses covered summer and winter social events

Peace of Mind, Always

Our life assurance scheme gives your loved ones extra security, with a 4x salary lump sum benefit in case the unexpected happens.

Comprehensive Wellbeing Support

Whether you need confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, or physical health support via our Virtual GP service (available 8am10pm, 7 days a week for you and your immediate family), help is always close at hand with the HealthHero app.

PW Perks Treat Yourself!

Enjoy exclusive discounts at thousands of retailers, plus exciting benefits like:

• Electric Vehicle Scheme (after 1 year)
• Cycle to Work Scheme
• Health Cash Plan and so much more!