Meter Data Technician

Stark Software International Limited; Lancaster; On-site; GBP 21,000 - 27,000; Full time

Job summary

Stark Group seeks a Meter Data Technician to efficiently capture half-hourly electric meter downloads and deliver courteous service on customer sites across the region.

You will travel to sites, locate meters, verify MPAN and Meter Serial Number, perform checks, log readings, and report daily results. A full UK driving licence and Stark induction training are required; weather and site conditions may vary.

Qualifications

• Must have full UK driving licence (held for at least 1 year).
• Complete mandatory Stark induction and training programme.
• Willing to travel to customer sites, often outdoors and in varying weather.
• Excellent health and safety awareness.

Responsibilities

• Take downloads from half-hourly electric meters and record readings.
• Drive to customer sites, maintain safety and professionalism.
• Locate meters, check MPAN and Meter Serial Number.
• Log notes and report issues to line manager.
• Return completed data spreadsheets daily.
• Liaise with onsite reception/security.
• Adhere to Stark health, safety, and security procedures.
• Complete required training including DBS, manual handling, etc.

Skills

Problem solving

Customer service

Communication

Driving

Tools

HH download software

Job description

To efficiently take downloads from half hourly electric meters, whilst providing courteous service to,

• Undertake weekly check on Stark vehicle, including water, oil, tyre pressures etc. Report vehicle issues immediately.
• Drive to site in a safe and professional manner and make every reasonable effort to find
• correct site.
• Park appropriately and ensure Stark vehicle and any contents within is locked and secure.
• Gain access to site.
• Liaise with onsite Reception/Security personnel. Quickly build good rapport, greeting and dealing with them in a professional and courteous manner.
• Always display Stark identification badge and follow any onsite induction/security procedures.
• Locate electric meter on site. Make every reasonable effort to locate meter.
• In the event you cannot gain access to site or locate the correct meter record any unreadable downloads / safety checks on the system.
• Carefully check the Meter Point Asset No (MPAN) and Meter Serial Number to ensure you have located the correct meter.
• Meter Checks Once correct meter located, carry out the 5 checks required and record on to the spreadsheet provided along with date and meter read.
• Return completed spreadsheet of meters checks to line manager daily.
• Half hourly Downloads Once correct meter located, place optical probe onto front of meter.
• Bring up SMR software, select job, press enter.
• Promptly record successful download.
• Write up notes on system to record any difficult aspects in gaining access/locating meter or other site issues which will assist Stark personnel in future site visits.
• Notify onsite Reception/Security of departure including signing out as necessary.
• General: Ensure the safe keeping of issued equipment.
• Promptly respond to scheduling enquiries and maintain frequent contact with Head Office.
• Abide by customer's and Stark's health and safety and security procedures.
• Participate in regular training/ learning activities to maintain and develop skills and knowledge.
• Adhere to all Stark policies, procedures and working practices including all health and safety requirements.
• Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and cooperate with managers to provide safe systems of work.
• Any other reasonable duties as required. Previous experience as a Meter Reader, Field Technician, Utilities Operative, Service Technician, Smart Meter Support, Postal Worker, Delivery Driver or another customer-facing field-based role would be advantageous but not essential as full training will be provided.
• Must complete and maintain mandatory training including:
• DBS certificate
• Manual handling
• Driver awareness
• Display Screen equipment
• Lone working - on the road
• Asbestos awareness
• Working at height
• Confined spaces
• Electrical safety
• Working at Height
• COSHH
• Personal Protective Equipment
• Utility Safety Health and Environment Awareness (SHEA) card
• Health & Safety Essentials
• High voltage awareness where applicable Knowledge of Stark products, services and operations.
• Knowledge of use of HH download software (training given)
• Strong problem solving abilities.
• Keep up to date with changes to legislation and applicable codes of practice.
• Successfully complete full Stark induction and training programme and undertake refresher training as necessary.
• Other essential requirements Must have the following
• Reasonable level of physical fitness and manual dexterity to undertake regular manual handling.
• Full UK driving licence (held for 1 year minimum) and produce all driver documentation whenever required.
• Must immediately report to line manager any health or medical conditions which could affect ability to drive and/or do the job & any driving accidents, points on driving licence, prosecutions or loss of driving licence
• Be able to drive frequently, on long distances and travel out of region as necessary including occasional overnight stays.
• Prepared to work in all weathers, and in sometimes difficult or dirty conditions. We're looking for a Meter Data Technician (Meter reader, Data collector) to join the team at Stark. This is a fantastic opportunity to work independently, travel to a variety of customer sites, and become part of a business that genuinely values its people.
• Stark Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, champions diversity and empowers our people so that everyone can bring their whole self to work and is valued for their specific skills, experience, and vision. We celebrate diversity and are committed to creating an inclusive environment for all employees, creating a progressive, open, and inclusive workplace.