Merkur Slots Team Member - Part Time - Wellington

MERKUR Casino UK; Wellington; Vor Ort; GBP 18.000 - 19.000; Vollzeit

Benefits dieser Stelle

28 days holiday

Quarterly Bonus Scheme

Excellent Career Progression Opportuni

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Zusammenfassung

MERKUR Casino UK Ltd invites applications for a Team Member in Wellington. The role involves welcoming customers, delivering high-quality service, and helping create a fun gaming atmosphere.

You will work a rota including weekends and Bank Holidays, with training to support your development and promotion opportunities within a market-leading entertainment group. We value customer focus, reliability and attention to detail, offering a contributory pension, life assurance and a proactive approach

Qualifikationen

• Experience in retail, hospitality or gambling environments.
• Excellent customer service skills.
• Willingness to learn and develop.
• Flexible and able to work on a rota including weekends and bank holidays.
• Attention to detail and compliance training provided.

Aufgaben

• Maintain high standard of venue housekeeping and cleanliness.
• Offer service rounds and refreshments per brand guidelines.
• Monitor customer behavior and flag suspicious activity.
• Assist with administration to ensure 100% accuracy.
• Support promotions to ensure success.
• Deliver customer service in line with standards and aim for satisfaction.
• Resolve problems and escalate per policy.
• Interact with customers during shifts and log interactions.
• Maintain brand dress code and personal presentation.
• Share product knowledge to enhance customer journey.
• Understand safeguarding policies; challenge 25.
• Discourage harassment or discrimination.

Kenntnisse

Customer service

Retail experience

Hospitality

Flexible scheduling

Jobbeschreibung

Do you want to be part of an exciting market‑leading business that can help your career scale to new heights?

Then read on!

Position: Team Member - Wellington

Hours Per Week: 16

Pay Rate: £12.84 - £13.84 per hour

Night Rate: £13.84 per hour between 23:00 and 06:00

At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.

Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be - don't worry if you are not an expert within our industry - we will take care of that.

Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!

Who Are MERKUR?

MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe's leading gaming and entertainment companies. Headquartered in Germany, the group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia.

MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.

Have we got your attention?

About you

We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.

• Experience working in a retail, hospitality or gambling environment
• Experienced delivering excellent customer service
• Willingness to learn and develop
• Flexible and dedicated
• Attention to detail
• Industry and compliance training will be given

What's in it for you?

Benefits

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

Duties include but not limited to

• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To ensure service rounds and refreshments are offered in line with brand guidelines.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
• To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
• To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
• To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
• Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
• To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
• Full job description can be provided on request

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.