MERKUR Casino Leeds - Guest Relations Host

MERKUR Casino UK; Leeds; Hybrid; GBP 27,000 - 31,000; Full time

Benefits offered by this job

28 days holiday including bank

Contributory Pension Scheme

Life Assurance

Discounts with retailers

Employee assistance programme

Job summary

MERKUR Casino Leeds is seeking a Guest Relations Host to manage reception, cloakroom, and guest services, while supporting electronic gaming machines. The role emphasizes exceptional customer service, clear communication, and the ability to explain promotions.

Night shifts and weekends are possible, with comprehensive training provided to ensure service excellence. The position offers 40 hours per week at £13.00/hour plus £1 night rate supplement (11pm–6am), based in Leeds.

Qualifications

• Excellent customer service skills.
• Good written and verbal communications.
• Has the ability to explain offers and promotions.
• Experience in serving food and beverages is desired
• Previous experience working with electronic gaming products would be advantageous.

Responsibilities

• Providing excellent customer service, as the first and last point of contact for all customers and visitors.
• Registering customers to the membership scheme, ensuring all relevant information is captured.
• Assisting customers with general enquiries.
• Assisting customers with electronic gaming issues.
• Managing cloakroom control.
• Assisting F&B team with serving food and drinks.
• Compiling and sending specific reports.
• Adhering to health and safety practices and procedures; participate in meetings as required.
• Promote Responsible Gambling and comply with UK Gambling Commission standards.

Job description

## MERKUR Casino Leeds - Guest Relations HostApply: Leeds Casino: Full time: Posted Today: End Date: October 9, 2026 (13 days left to apply): JR1004791Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Want to be part of the team to kickstart a successful new casino in the heart of Leeds? Then we are looking for you! **Position:** Guest Relations Host**Location:** Leeds Casino**Hours Per Week:** 40**Pay Rate:** £13.00 per hour + £1 per hour Night Rate Supplement between 11pm - 6am At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that. The Guest Relations Host will cover the reception area and guest services desk, along with being the primary support for the electronic gaming machines. This will involve greeting customers, managing the cloakroom, assisting with machines, helping customers with disputes regarding machines and providing excellent customer service. **Who Are MERKUR?**MERKUR Slots are part of the MERKUR Group (formerly the Gauselmann Group) since its acquisition in 2012. The MERKUR Group, founded in 1957, operates internationally, with a strong presence in Germany and numerous other countries including Spain, Serbia, Czech Republic, and the Netherlands, and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 230 high street Adult Gaming Centres under our MERKUR Slots Brand. Have we got your attention? Want to know what’s in it for you? **About you:**We are looking for* Excellent customer service skills.* Good written and verbal communications.* Has the ability to explain offers and promotions.* Experience in serving food and beverages is desired* Previous experience working with electronic gaming products would be advantageous.* Being flexible and able to work a variety of shifts including night shifts and weekends.* Ideally candidates will live in Leeds **Benefits:*** 28 days holiday (including Bank Holidays)* Excellent Career Progression Opportunities* Contributory Pension Scheme* Life Assurance* Discounts with high street retailers and restaurants through our benefits portal* Employee assistance programme **Duties include but not limited to:*** Providing excellent customer service, as the first and last point of contact for all customers and visitors.* Registering customers to the membership scheme, ensuring all relevant information is captured.* Assisting customers with general enquiries.* Assisting customers with electronic gaming issues.* Managing cloakroom control.* Assisting F&B team with serving food and drinks.* Compiling and sending specific reports.* To adhere to all company health and safety practices and procedures and action as appropriate should any issue arise.* To attend and conduct meetings as and when required.* Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)* To promote awareness of Responsible Gambling strategies and procedures. Ensuring Responsible Gambling is an integral part of the daily operation.* To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives. In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager. Full job description can be provided on request. Want to know more? Apply today and our recruitment team will be in touch! MERKUR Casino does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Casino is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.