Mercure Tunbridge WellsNight Porter

Aimbridge EMEA; Royal Tunbridge Wells; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Royal Tunbridge Wells is seeking a Night Porter responsible for ensuring guest safety at night, preparing breakfast, and providing first-class customer service. Ideal candidates will have excellent communication and customer service skills, with opportunities for leadership development. This position requires working overnight shifts and involves regular security checks to ensure a comfortable stay for all guests.

Benefits

Industry leading training and development opportunities

Hotel discounts and up to 50% off food & beverage

Access to financial wellbeing program

Free staff parking

Qualifications

• Age 18 or above and comfortable with night shift working pattern.
• Strong attention to detail for cleanliness and presentation.
• Effective communication with guests and staff.

Responsibilities

• Ensure safety and security of guests and the hotel at night.
• Prepare breakfast for guests and assist with guest inquiries.
• Conduct regular security checks to ensure safety.

Skills

Attention to detail

Communication skills

Customer service skills

Teamwork

Job description

As a Night Porter, you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.

Your role extends beyond the front desk, supporting operations in food and beverage, maintenance, and all other areas that require your first-class customer service skills and exemplary teamwork skillset. This role offers development opportunities across all departments and plays a crucial role in ensuring that guests have a first-class enjoyable and comfortable stay.

Responsibilities and Requirements

• Strong attention to detail to ensure that all areas of the property are clean and presentable.
• Good communication skills to interact with guests and staff members effectively.
• Customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay.
• Ability to work overnight shifts, including late-night and early-morning shifts.
• Applicants must be age 18 or above and comfortable with a nightshift working pattern, including commuting to and from the hotel.

Benefits

• Industry leading training and leadership development opportunities.
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa.
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme.
• Uncapped incentives to reward you for your contributions.
• Free staff parking.

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, passionate about connecting great people to great experiences in exciting destinations. We recognise that people are the heart of our business and are committed to representing our global community and offering everyone 'A Place to Grow'.