Merchant Services Relationship Management - Payments - Vice President (Dublin, London or Bourne[...]

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Merchant Services Relationship Manager to enhance client relationships and drive growth in the EMEA Payments sector. This role involves developing strategic relationships, collaborating with global teams, and providing insights into the merchant acquiring landscape. The successful candidate will act as a trusted advisor, utilizing strong communication and analytical skills to optimize client satisfaction and engagement. Join this dynamic team to make a significant impact in a fast-paced environment, where your expertise will contribute to the success of key clients and the organization as a whole.

Qualifications

• Experience in payment processing and merchant acquisition.
• Strong relationship-building skills with clients and peers.

Responsibilities

• Manage and nurture relationships with key clients to ensure satisfaction.
• Lead strategic client engagements and support junior Relationship Managers.

Skills

Payment Processing

Merchant Acquisition

Relationship Management

Data Analytics

Communication Skills

Organizational Skills

Education

Bachelor's Degree in Relevant Fields

Tools

Word Processing Software

Spreadsheets

Job description

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Merchant Services Relationship Management - Payments - Vice President (Dublin, London or Bournemouth), London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3fc2a3a22fbf

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

The role of the Merchant Services Relationship Manager involves managing and nurturing relationships with key clients, ensuring their needs are met, and identifying opportunities for growth. You'll act as a trusted advisor, developing a deep understanding of the business area and enhancing client satisfaction through strategic relationship management. The position reports to the EMEA Sales Leaders and can be based in London, Dublin, or Bournemouth.

Job Summary

As a Merchant Services Relationship Manager within the EMEA Payments Merchant Services team, you will manage and nurture relationships with key clients, ensuring their needs are met and identifying opportunities for growth. You will collaborate with the Global Payments Sales team and other Global Banking Product verticals to deliver exceptional client service and strengthen client relationships.

Job Responsibilities

• Develop and execute relationship strategies, fostering productive relationships with clients regionally and globally. Collaborate with HQ or global Relationship Managers and key client contacts within Morgan, such as Bankers, Treasury Services, and Trade representatives, to support clients worldwide and engage internal stakeholders within your portfolio.
• Lead strategic client engagements, support junior Relationship Managers, and ensure alignment with business objectives.
• Enhance client relations by cultivating strong relationships, addressing client matters, and communicating insights and updates effectively.
• Act as a strategic consultant, identifying client needs and leveraging opportunities to upsell and cross-sell Merchant Services EMEA products. Provide problem-solving, data analytics, and advisory services to optimize the use of Morgan Merchant Services in EMEA.
• Provide insights into the merchant acquiring payment landscape in EMEA, helping clients build business cases and guiding decision-making.
• Contribute to team collaboration by offering feedback, participating in process improvements, and sharing best practices.
• Use every client interaction to enhance retention and demonstrate the value of Merchant Services and Payments.
• Maintain detailed records of client interactions, provide reporting and dashboards, conduct satisfaction surveys, and recommend strategies for improvement.
• Understand industry and client segment challenges, partnering internally to develop and deliver complex solutions.
• Analyze revenue and pipeline data to produce monthly reports for senior management, facilitating informed decisions.

Required Qualifications, Skills, and Capabilities

• Experience in payment processing and merchant acquisition, focusing on various payment methods, checkout experiences, and consumer behaviors in EMEA.
• Ability to build and maintain effective internal and external partnerships.
• Understanding and navigating complex systems and processes.
• Proficiency in software tools like word processing and spreadsheets.
• Strong relationship-building skills with peers, colleagues, and clients.
• Excellent verbal and written communication skills.
• Strong organizational skills and task prioritization.
• Team-oriented and proactive problem solver.

Preferred Qualifications, Skills, and Capabilities

• Familiarity with the bankcard industry is advantageous.
• Bachelor's degree or equivalent in relevant fields; relevant work experience may substitute for a degree.